Double-Billed

Question

I was double billed for my Office 365. Once on Sept 26, which I paid on Oct 1. The second time was yesterday 10/24 and it got paid again. That's not good. I would like a refund of one of my payments.

Answer 1

Hi @Bridget McCann,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us. We apologize that you were charged twice. In this case, we recommend that you contact Microsoft’s Billing department to obtain information about the refund.

I see that you are using a business account, so please follow these steps:

Step 1: Go to https://admin.microsoft.com

Step 2: Click on Help and Support

Step 3: Enter the title Double billed, need refund, then click the blue arrow and select Contact Support

Step 4: Choose your preferred contact method (email or phone) and provide the required information

After completing these steps, a support representative will contact you directly using the method you selected and assist you in resolving the issue.

Note: We appreciate your understanding regarding the scope of support we can provide through this forum. As moderators, our role is to offer general guidance and assist with common troubleshooting steps. We do not have access to internal systems or administrative tools required to resolve account or backend issues, but we will continue to do our best to support you within our responsibilities.

If you have any updates regarding the issue or any other questions, please feel free to share them with me, and I will assist you.

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