BUSINESS ACCESS

Question

Im constantly having issues accessing my acct. It's been extremely difficult to gain access to very important business emails. I want this matter escalated and resolved ASAP. It's been 2wks without service! This is ridiculous!!@

Answer 1

Hi @DanielThompson-6313,

Thank you for posting in Microsoft Q&A Forum.

I understand what you're experiencing, and from your description, to help us better understand your situation, may I know a few more detail?

1- Could you please reconfirm your account type? (Outlook.com/MSA, e.g. @outlook.com, @hotmail.com, @live.com or @school.edu, @organization_name.com).

2- You mention that your account is a business account, may I reconfirm that you're the admin or end-user in your tenant?

3- Could you please describe the behaviour or the error message when you trying to access your account? If possible, could you please share a screenshot?

4- May I know which troubleshooting steps have you already tried? Have you contacted Microsoft Support yet? If yes, could you share details of the specific case?

Please note that the initial response may not resolve the issue immediately; however, with the additional information above, we can work together to identify the best solution.

Thank you for your valuable time and patience, I'm looking forward to your response.

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