We're having technical problems.

Question

I will try to explain. For the past year and a half my colleague's computer has been giving him problems, logging in, saving word documents and losing documents he's had on his computer for several years and now can't find them. We really need someone who can walk us through this so we can one retrieve all of our old documents and finding the document we just created. What are we doing wrong? These problems happen when we downloaded window 11 on his computer. We really need HELP!

Answer 1

Hello anita howard,

Thank you for posting in Microsoft Q&A Forum.

Sorry you’re running into technical problems with your documents and files. These can happen for a variety of reasons such as network interruptions, service outages, or account configuration conflicts.

Here are some steps that you can kindly follow:

1. Check files in local:
   • Open File Explore and look for your folders in Documents, Desktop,..
   • Use the search bar to look for the file's name
2. Check OneDrive:
   • Sign into OneDrive or your organization's SharePoint.
   • Look under My files or Shared.
   • If files were deleted, check the Recycle Bin and restore them.
3. Recover older versions:
   • For cloud files: right-click the file > Version history.
   • For local files: right-click the file > Properties > previous Versions.
4. If none of the steps above worked, please feel free to contact Microsoft Support for further assistance.

Please note that since we are forum moderators, we do not have access to your device/account to personally retrieve your files, I hope you understand.

Thank you for your patience, hope you have a great day.

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