how to fix Correlation Id: PII removed Timestamp: PII removed DPTI: PII removed Message: An unexpected error occurred. Tag: 7ita9 Code: 3399811147

Question

its this code

Correlation Id: PII removed

Timestamp: PII removed

DPTI: PII removed

Message: An unexpected error occurred.

Tag: 7ita9

Code: 3399811147

Answer 1

Hello @Frederikke Sjørup Freksen

Welcome to Q&A forum!

To make sure I give you the right solution, I just need a bit more information:

1. What exactly is going wrong in Word? For example: Is it crashing, not opening, formatting incorrectly, or something else?
2. Does the issue happen with all documents or just specific ones?
3. Are you seeing any error messages? If yes, what do they say?
4. When did the issue start? Did anything change recently (like updates or new software)?

In addition, during my research, I found several solutions that worked for other users who experienced the same issue as you. I’ll share them below so you can try them out and let me know if they help, this will allow me to continue supporting you further.

1/Disconnect Your Work or School Account

• Go to Settings > Accounts > Access work or school.
• Select your work/school account.
• Click Disconnect.
• Restart your device and try signing in again.

This helps refresh your device’s connection to your organization’s services.

2/Remove Cached Credentials

• Open "Setting" > "Credential Manager"
• Go to "Windows Credentials".
• Find any entries related to your Microsoft 365 account.
• Click "Remove"
• Restart your device.

Clearing old credentials can resolve authentication conflicts that trigger this error.

4/Try the Web Version

Check if the issue is only on the desktop app:

• Go to Microsoft Word Web version and log in. https://word.cloud.microsoft/
• Click the Teams icon, if it works here, the issue is likely with your desktop app.

I’d really appreciate it if you could take a moment to review the information and share your thoughts.

Please understand that our initial response may not always resolve the issue right away. However, with your cooperation and by providing more detailed answers to my follow-up questions, we can work together to identify the root cause and find the potential solutions together.

Looking forward to hearing from you for further assistance!

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