cancel a subscription

Question

I want to cancel my Microsoft 365 Business Standard subscription but I forgot my login ID and details, thats I cant sign in to cancel my subscription, please help to cancel it, thank you.

Account information

Renewal date: December 3, 2025

Billing profile: Removed PII

Organization name: Removed PII

Subscription name: Microsoft 365 Business Standard

Number of licenses: 1

Primary Tenant Id: Removed PII

Answer 1

Hi @Choi Hilda

Welcome to Q&A Community! 

Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization   

Thank you for contacting us regarding the cancellation of your Microsoft 365 Business Standard subscription. As your subscription is associated with a work account, cancellations must be processed through the Microsoft 365 Admin Center by an authorized administrator. 

If you are unable to access your account or do not have the necessary credentials, then you need to create a support ticket with Microsoft Billing team. This will allow their team to verify your organization details and assist you with the cancellation. 

Please note that forum moderators have no control over user accounts, especially when it comes to logging in to your account, resetting your password, changing your access, asking for invoice info, etc. 

With your Admin account, please try creating the ticket via the phone number in this article Customer service phone numbers - Microsoft Support 

Once your ticket is assigned and you receive a call from an agent, please be ready to provide details associated with your subscription, such as: 

• Your organization name. 
• Payment details, such as the last transaction or the card used for billing. 
• Any invoice or subscription ID you may have received via email. 

Microsoft will review the information provided and guide you through the cancellation process. 

Note:  

Sometimes, you may first hear an automated voice message. Please wait until it finishes. If an agent is available, you will then be connected and receive assistance. 

After submitting your support ticket, it may take some time for it to be assigned to an agent. Due to the high volume of requests, there could be delays in handling your case. We sincerely apologize for any inconvenience this may cause. 

If your organization's Office 365 Business/Education subscription is from a partner or reseller, and the global administrator is unable to open a service request on your end, contact the reseller's support provider to help open a service request on behalf of you instead. 

If you still cannot reach to agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription via this link Compare All Microsoft 365 Plans | Microsoft. This would allow you to create a new tenant following the provided prompts. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.  

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.  

Thank you very much for your valuable time and your cooperation.   

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Answer 2

See https://learn.microsoft.com/en-us/microsoft-365/commerce/subscriptions/cancel-your-subscription?view=o365-worldwide .