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Microsoft 365 and Office | Subscription, account, billing | For education | Other
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
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Hello @PERUMALLA BHASWANTH,
Good day! Thank you for posting your valuable question on Microsoft Q&A forum.
Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.
If you're experiencing issues with your credentials, I recommend reaching out to the Microsoft Credentials Support team. They specialize in handling certificate and badge-related concerns and can review your account and course history in detail to assist you further.
- Go to this link: https://aka.ms/credentialssupport > Sign in using the Microsoft account you used for your certification exam.
- Click “Continue” to proceed to the Support portal.
- Fill in all necessary contact information.
- Click “Save” to submit your contact details.
- Go back to the same link by open it in the new tab: https://aka.ms/credentialssupport
- This time, the system will auto-fill:
- Product Family: Learning
- Service: Microsoft Credentials
- Complete the support request form including for all the Steps.
- Submit the ticket and wait for Microsoft to respond via your preferred contact method.
Please note that it may take up to 72 business hours for the support team to respond.
While we're happy to help guide you through checking your course progress, please note that we don't have access to individual learning records or certificate details. These are managed by the Microsoft Credentials Support team, who specialize in resolving certificate-related issues such as missing achievements, badge visibility, and account-specific learning history.
If you need any further assistance, please feel free to reply. Have a nice day and stay healthy!
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