How to get in Microsoft Word after installing.

Question

I need to confirm my payment that made yesterday using another credit card. After making this payment, I need help in opening the Microsoft Word. I continue getting a message. "Do you want to start a safe mode?"

I need to speak with a human. Please do not call at after 10pm.

Answer 1

To confirm your payment made with another credit card, you can check your payment details through the Microsoft 365 admin center or contact Microsoft support for assistance. If you are experiencing issues with Microsoft Word and are prompted with a message asking if you want to start in safe mode, this could indicate a problem with the application itself. You may want to ensure that both Windows and Office are up to date, as this can resolve many issues.

If you need to speak with a human for support, you can start a service request online through the Microsoft support page. Here’s how:

1. Go to the admin center at https://admin.cloud.microsoft.
2. Select Help & support at the bottom right of the page.
3. Type your question or issue in the text box and follow the prompts to contact support.

Please note that the expected wait time for support will be indicated in the Contact support pane.

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References:

• Get support for Microsoft 365 for business
• Troubleshoot problems that occur when you start or use Word

Answer 2

Hi Dolores,

Microsoft usually sends payment confirmation to the email linked to your Microsoft account. If you haven’t seen it, it’s often because:

The payment is still processing.

The confirmation email went to your spam/junk folder.

The purchase is linked to a different Microsoft account.

 

To confirm your payment Sign in at http://account.microsoft.com/services  → Services & Subscriptions → verify your purchase.

If it’s missing, contact Microsoft Support via support.microsoft.com/contactus.

Choose Chat with an agent or Request a callback.

Add a note: “Please do not call after 10 PM.”

 

Why Word asks to start in Safe Mode this prompt usually appears when Word detects a problem with:

Add-ins that fail to load.

Corrupted templates or settings.

A previous crash or improper shutdown.

Safe Mode is a protective feature that starts Word without add-ins or custom settings so you can troubleshoot.

 

How to fix it

Start Word in Safe Mode

Press Windows + R, type:

winword /safe

If Word opens, go to File → Options → Add-ins → Manage COM Add-ins → Go and disable unnecessary add-ins.

Repair Office

Go to Settings → Apps → Installed Apps → Microsoft Office → Modify → Quick Repair (or Online Repair if needed).

Let me know how it goes, Happy to help!