Regarding login issue

Question

Hi Team,

I'm unable to login for Microsoft Power BI exam in personal laptop which I registered with [mod: PII redacted].

Could you please help me how to solve this issue.

Answer 1

Contact Pearson Vue support https://home.pearsonvue.com/microsoft/contact

Answer 2

If you are experiencing login issues with Microsoft Power BI, here are some steps you can take to resolve the problem:

1. Check Your Credentials: Ensure that you are using the correct email address and password associated with your account. If you have forgotten your password, you can follow the steps for password recovery.
2. Contact Internal Support: If you are part of an organization, reach out to your internal support team for assistance with your login issue.
3. Self-Service Password Reset: If your organization has enabled Self-Service Password Reset, you can reset your password using the Self-Service Password Reset wizard.
4. Check for Account Lock: If you have attempted to log in multiple times unsuccessfully, your account may be temporarily locked. Contact your IT support to unlock your account.
5. Network Issues: If you are on a corporate network, there may be proxy settings or firewall rules that are preventing you from logging in. Contact your network administrator to ensure that the necessary domains are allowed.
6. Use HTTPS: Ensure that you are accessing Power BI through a secure HTTPS connection, as non-HTTPS connections may lead to login failures.

If these steps do not resolve your issue, consider providing additional diagnostic information to your support team for further assistance.

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References:

• Resolve sign-in issues for Power BI and Fabric
• Troubleshoot sign-in for Power BI Desktop