Fix OneDrive or get rid of it, It constantly says im over exceeding my storage, And yet Ive Been DELETIng most of it

Question

My onedrive is eighter not updated after I deleted Most of my files and folders,now it still saying i You're over your storage limit (100%)

You can't upload new files or send and receive email for this account

Get more storage, Why do I have to pay, One of you Microsoft Worker stole $35. & Manage subscription

Last charge CAD $8.96 on 9/30/2024

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October 2, 2024

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CAD $8.96 on September 30, 2024

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Answer 1

It sounds like you're experiencing issues with OneDrive reporting that you're over your storage limit despite deleting files. Here are some steps you can take to resolve this issue:

1. Check Your OneDrive Storage: Make sure to verify how much storage you are actually using. Sometimes, deleted files may still be in the recycle bin, which counts against your storage limit. You can manage your OneDrive storage here.
2. Empty the Recycle Bin: If you have deleted files, check the OneDrive recycle bin and permanently delete the items there to free up space.
3. Unlink and Relink OneDrive: This can help resolve configuration issues. You can unlink and then relink your OneDrive account to refresh the sync.
4. Reset OneDrive: If the above steps do not work, consider resetting the OneDrive app. This will reset all settings and may resolve sync issues. After resetting, OneDrive will perform a full sync.
5. Check for Account Issues: If your account has been inactive for a long time or if there are billing issues, it may affect your storage. Ensure that your account is active and in good standing.

If you continue to face issues, you may want to contact Microsoft support for further assistance.

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References:

• Error 0x8004def7 when signing in to OneDrive
• Unable to delete items in SharePoint and OneDrive

Answer 2

Hi @NadineTracy-9637,

Thank you for posting your question in the Microsoft Q&A forum.

Regarding to your question about OneDrive storage, there are 2 situations, please try follow the steps that match your situation:

Situation 1: For personal account

Outlook.com attachments now count toward your Microsoft cloud storage (shared with OneDrive). If this pool is full, sending/receiving email can be blocked until you’re under quota.

Please also note that:

• Deleted items in OneDrive’s Recycle bin still count until emptied online.
• Quota updates can take up to 24 hours.
• If a Microsoft 365 subscription expired, storage reverted to the free tier (5 GB cloud + 15 GB mailbox).

Here are some steps you can take to help address the issue:

1/ Check what’s using your storage

You can follow the instructions here: How to check how much storage you have used

2/ Empty OneDrive Recycle bin online

You can follow the instructions here: Delete files or folders in OneDrive

3/ Reduce large email attachments

You can follow the instructions here: Reduce the size of your mailbox

4/ Wait for quota refresh (up to 24 hours)

5/ Upgrade storage or renew subscription if needed

Situation 2: For work or school account

OneDrive for Business storage is managed by your organization. Hitting the limit can affect syncing and file access.

1/ Use the “Largest files” view to delete big items and empty the Recycle Bin.

2/ If storage is managed by your organization, contact your admin for assistance.

3/ Learn more: Manage your OneDrive for work or school storage

For billing concerns, you can see:

• View your Microsoft Store order history
• How to investigate a billing charge from Microsoft
• How to get a refund on a Microsoft subscription

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. 

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. 

I'm looking forward to your reply. 

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