problem with email

Question

have two email accounts on a business email plan. one is working fine other stopped receiving emails on monday.

Moved from: Microsoft 365 and Office | Access | For business | Other

Answer 1

If one of your email accounts has stopped receiving emails while the other is functioning correctly, there are several steps you can take to troubleshoot the issue:

1. Check Outlook on the Web: Sign in to Outlook on the web to see if the affected email account is receiving emails there. If it is, the issue may be with the email app installed on your computer.
2. Run Support and Recovery Assistant: Download and run the Microsoft Support and Recovery Assistant on the affected computer. This tool can help identify and fix common issues with Outlook and Microsoft 365 accounts.
3. Check for Service Issues: If multiple users are experiencing problems, it could be a service issue. Check the Microsoft 365 Service health status to see if there are any ongoing issues with Exchange Online.
4. Verify Email Settings: Ensure that the email account settings are correct, including server settings and authentication methods.
5. Inspect Spam Filters: Check if emails are being redirected to the spam or junk folder.
6. Review Licensing: Make sure that the affected account is still properly licensed and active in your Microsoft 365 subscription.

If these steps do not resolve the issue, you may need to consult with your Microsoft 365 administrator or contact Microsoft support for further assistance.

Answer 2

Hello @shannon york
Thank you for posting question to Microsoft Q&A Forum.
If you would like to renew licensing, please ask your administrator or if you are the Global Administrator, please go to https://admin.microsoft.com/ > Billing > Your products and look for your license to renew if needed.

If you have any further questions related to Admin Portal instruction, please let me know the detail (please remember to hide your PII before replying) or I could send you a private message if you prefer.

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Answer 3

how do i check licensing