Unrecognizable charges

Question

I have an unrecognizable charger to my account. I need to know what ut us and why in the amount of $27.26-twice. I need refunded immediately

Answer 1

Dear Cheryl Harris
Welcome, and thank you for sharing your concerns in the Q&A forum.
Based on the information you provided, I understand you’re frustrated about being charged twice for an unfamiliar amount of $27.26 on your account. I’m truly sorry to hear about this situation you’re not alone, and we’re here to support you. As forum moderators, we do not have access to the administrative tools required to resolve billing issues due to privacy and security restrictions. However, here are the steps you can take to verify and resolve this:

Check if the charge is from Microsoft

• Sign in to your Microsoft account: https://account.microsoft.com.
• Navigate to: Services & Subscriptions
  Payment & Billing > Order History
• Look for any transactions matching the amount or date of the charges.

If you cannot cancel or find the subscription: You will need to contact Microsoft Support:

-Visit: Contact Microsoft Support
-In the search box, type Contact.
-Click Get Help, then select Contact Support.
-Under Products and Services, choose: Microsoft 365 and Office or Other Products.
-Under Category, select Manage My Subscription (or the closest option).
-Confirm your selection.
-Choose Chat with a support agent in your browser.

Important Notes:

The support team may request proof of payment or transaction history. To ensure a smooth process, attach relevant payment details or bank statements when submitting your ticket. While waiting for resolution, consider contacting your bank to:

Place a temporary hold on payments to Microsoft. Prevent further charges during the investigation.

I hope this information helps. If you have any further questions or need additional guidance, please don’t hesitate to reach out I’m here to assist you.

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