Windows basket

Question

Hello. I'm using a computer with Windows 11 and an Xbox Series S. A week ago, I added a game to my "wish list" that I can only play on Xbox and wanted to buy it, but my "cart" wouldn't open in the Chrome browser I use. I bought it on Xbox, too, but now I noticed that the "cart" page still doesn't open in Chrome, but I can only open it in Microsoft Edge. I've tried solutions online (clearing Chrome's memory, clearing cookies, etc.), but it still won't open. Please help me solve the problem. Good luck.

---

Moved from: System Center Service Manager

Answer 1

Dear Alp Görer,

I haven't received the message from you yet. 

If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Sincerely,

Answer 2

Dear Alp Görer,

Thank you for reaching out to the Microsoft Q&A Forum.

You could try following these steps below to solve this issue:

1. Try incognito mode:
   • Open your browser and press Ctrl + Shift + N to start an incognito window.
   • Go to microsoft.com/store, sign in if needed, add something to your cart, and try opening it.
   • If it works: The issue is with your regular Chrome profile.
2. Disable extensions temporarily:
   • In Chrome, type chrome://extensions in the address bar > Enter.
   • Toggle off all extensions.
   • Reload the store site and test the cart.
3. Check third-party cookie settings:
   • In Chrome, go to Settings > Privacy and security > "Third-party cookies" or "Cookies and other site data".
   • Ensure that "Block third-party cookies" is not selected. If you are using "Block third-party cookies in Incognito," try temporarily selecting "Allow third-party cookies" to test.
4. Reset Chrome settings:
   • In Chrome, go to Settings > Reset settings (on the left sidebar) > Restore settings to their original defaults.
   • Confirm Reset.

Please let me know if these steps could help.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.