Is there a fix for Microsoft software running on a Surface with the snapdragon processor?

Question

it seems incomprehensible that Teams and Outlook fail every time there's a windows update due to WebView 2 errors. These are all MS products. The Surface is a great laptop, but too frequently rendered useless by this persistent failure.

Answer 1

Hi Doug Henry,

Thanks for reaching out to Microsoft Q&A Forum. I understand how disruptive it is when Teams or New Outlook stop launching after a Windows update on a Surface (Snapdragon/Windows on ARM) device and show WebView2 errors. Please try the following steps:

• Press Win + R, type regedit.
• Delete this key if present: HKLM\SOFTWARE\WOW6432Node\Microsoft\EdgeUpdate\Clients\{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}. Disclaimer: Please Back up the registry first.
• Download MicrosoftEdgeWebView2RuntimeInstallerARM64.exe from the official page: Microsoft Edge WebView2 | Microsoft Edge Developer and run it as Administrator. If your organization uses per‑user installs, also run the installer under the affected Windows account (some apps only detect per‑user installs).
• Repair Microsoft Edge (Settings > Apps > Microsoft Edge > Modify/Repair), then confirm the folder ...EBWebView\arm64\EmbeddedBrowserWebView.dll exists again.
• After that, please reinstall the affected apps. Teams (new): reinstall the MSIX/bootstrapper build; Outlook (new): reinstall from the Store/Microsoft link. After reinstalling, both should bind to the ARM64 WebView2 runtime.

The initial response might not address the problem. So, if your problem persists or you need any assistance, feel free to ask me by clicking "Add Comment" or "Post Answer" if you cannot add comment. This helps me can read your follow up. Thanks for your effort.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Best regards.