Why is there a question mark in my Outlook Email?

GP 1 Reputation point
2021-09-22T19:54:04.337+00:00

Every once in a while when I compose a new email a question mark inside a square appears that can't be deleted. This is in Outlook 365 on my desktop.

What is it, and how can I prevent it from coming back?

See attachment.134451-capture.jpg

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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Office Management
Office Management
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Management: The act or process of organizing, handling, directing or controlling something.
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2 answers

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  1. ChristyZhang-MSFT 20,831 Reputation points Microsoft Vendor
    2021-09-23T07:11:13.607+00:00

    Hi @GP ,

    Welcome to our forum!

    According to your description, are you using a default signature?

    If so, considering that the signature may contain empty characters and be displayed as invalid characters in new messages, please try to remove and recreate the signature(File>Options>Mail>Under Compose messages, click Signatures…).

    In addition, as I know it could also be coming from a corruption or improper editing of your normalemail.dotm file. It is suggested that you could try to rename the normalemail.dotm file after Outlook client is closed and restart Outlook to check if there're any differences.
    (The path of the normalemail.dotm file: C:\Users\%username%\AppData\Roaming\Microsoft\Templates)
    134523-1.png

    Hope the above help!

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    2 people found this answer helpful.
  2. Akiva Eisenberg 0 Reputation points
    2023-04-20T20:21:53.7266667+00:00

    It worked, thanks

    0 comments