Unable to access "Continue to Payment"

Question

Unable to access "Continue to Payment"

Raithon 0

I am attempting to make a purchase, and I get a green button labeled "Continue to Payment". Upon clicking the button, I get the Xbox "working" logo in the center of the screen, but nothing happens.

Raithon 0 Reputation points

2025-11-21T17:09:46.9466667+00:00

I should note that I have attempted different browsers, and disabled all ad-blockers and other extensions like DarkReader.

1 answer

Your answer

Raithon 0 Reputation points

2025-11-21T17:09:46.9466667+00:00

I should note that I have attempted different browsers, and disabled all ad-blockers and other extensions like DarkReader.

Answer 1

Haien-L 6,610 Microsoft External Staff Moderator

Dear Raithon

Thanks for posting your question in the Microsoft Q&A Forum.

This incident where the "Continue to Payment" button shows the working spinner but doesn't proceed is often related to browser cache, regional settings, or temporary service glitches on xbox.com.

Could you please confirm if you are trying to make the purchase via a web browser or directly through the Xbox App/Microsoft Store app on your Windows 11 PC?

You can check by these suggestions:

Press Win + R > type wsreset.exe > press [Enter]
[Settings] > [System] > [Troubleshoot] > [Other troubleshooters] > Find ["Windows Store Apps"] > select [Run].
In Edge > [Settings] > [Privacy] > [Clear browsing data] > Choose [All time] and select [Cookies + Cached images] > [Clear now]
[Settings] > [Time & Language] > [Date & Time] > Ensure ["Set time automatically"] and ["Set time zone automatically"] are both [On]. 
Then check [Settings] > [Time & Language] > [Language & region] to confirm your region is correct.
Go to https://account.microsoft.com/profile and https://account.microsoft.com/billing/payments to confirm your country/region matches your payment method. If needed, purchase via the correct regional site
Open [Xbox app] > Search for the item > Purchase from there (it often bypasses web issues).

If the option is still missing, the fastest path is to request the document directly from our billing specialists via this link: Contact Us - Microsoft Support

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in Change your Microsoft Q&A preferences | Microsoft Learn to enable e-mail notifications if you want to receive the related email notification for this thread. 

Raithon 0 Reputation points

2025-11-21T21:57:24.5+00:00

Thanks, that got me to the payment screen. Now I just need to fix the currency. It's giving me "£7.99 including VAT" instead of USD.
Haien-L 6,610 Reputation points Microsoft External Staff Moderator

2025-11-26T17:21:55.9966667+00:00
Dear Raithon

Great news on reaching the payment screen—glad those steps helped! It’s excellent news that you’ve made it to the payment screen.

The new incident, where the purchase displays "£7.99 including VAT" (British Pounds) instead of USD (US Dollars), is a currency display incident directly linked to regional settings in either your Microsoft account or the Windows operating system.

Please visit the Microsoft Account Profile page via https://account.microsoft.com/ > Verify and, if necessary, change the "Country/region" setting to United States.

Go to Settings > Time & Language > Language & region > Ensure the "Country or region" dropdown is set to United States.

Go to https://account.microsoft.com/billing/payments. > Sign in > make sure the billing address for your selected payment method is also in the United States.

After making these changes, please restart your browser or the Xbox app and try the purchase again. The correct currency should now be displayed.

If none of the above methods can help you solve the problem thoroughly, please contact the support team for specific support with the team: Contact Us - Microsoft Support

If my answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in (Change your Microsoft Q&A preferences | Microsoft Learn) to enable e-mail notifications if you want to receive the related email notification for this thread. 
Raithon 0 Reputation points

2025-11-26T19:56:31.5166667+00:00

That was the first thing I did. All account location and regional data is set to United States. Still it defaults to UK, and will not allow me to create a profile address that is not in the UK. The selection to change region is shadowed out, and not select-able.

Eventually I ran sfc /scannow, and it found some issues. Rebooted the computer and now it is selecting the correct region, and did not ask me to create another profile address.
Haien-L 6,610 Reputation points Microsoft External Staff Moderator

2025-11-27T20:44:43.17+00:00

Dear Raithon
First and foremost, thank you for informing us that everything is currently running nicely.
I just wanted to confirm if your issue has been resolved. If you find my response useful, please consider marking it as the "Accepted Answer" - this will be extremely beneficial to other community members experiencing the same problem.

If you still have any questions, please leave a message below and I will be happy to help you!

Thank you very much for your time and have a wonderful day.

Share via

Unable to access "Continue to Payment"

1 answer

Your answer