<Mod remove PII> @gmail.com I have an old account that was blocked due to hacking.

Question

I have an old account that was blocked due to hacking. <Mod remove PII> @gmail.com The problem is that when I installed Microsoft on my son's computer, the Chrome browser was blocked and required the parent to release itHow do I release a parental block? <Mod remove PII> @gmail.com

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Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

Hi! Do you mean that the app is asking for a parent’s permission to access it? If that’s the case, please go to: account.microsoft.com/family/home

There, sign in with the child account, click the three dots in the top-right corner of the child profile, select Manage consent, and then choose Remove consent. If you’re able to do this, afterwards try to leave the Microsoft family using the same three-dots menu by selecting Leave family group.

Answer 2

To release the parental block on the Chrome browser, you will need to approve its use through the Microsoft Family Safety settings. Here are the steps you can follow:

1. Access Family Safety Settings: Log in to your Microsoft account and navigate to the Family Safety settings.
2. Find the Child's Account: Locate your son's account in the Family Safety dashboard.
3. Manage Apps and Games: Look for the section that allows you to manage apps and games. Here you should see Chrome listed as blocked.
4. Approve Chrome: Select Chrome and approve its use. This will allow your son to access the browser without it being blocked.

Additionally, if the Activity reporting feature is turned off, you may want to enable it to ensure that the parental approval prompts work as intended.

If you continue to experience issues, ensure that you are using the latest version of the Family Safety features, as Microsoft is actively updating their block list for unsupported browsers like Chrome.

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References:

• Windows 10, version 22H2 known issues and notifications
• Windows 11, version 24H2 known issues and notifications