microsoft account problem

Question

Hello,

I am having trouble logging into the KION system, which requires a Microsoft account. I have a Microsoft account registered. I can log into it without any problems. When I try to log into the KION application via my Microsoft account, it says that there is no such account. I am attaching a screenshot.

Can you help me figure out why this is happening?

Answer 1

Hello Wiktor Caban,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that you are struggling to sign in to KION system. If you are able to log in to Microsoft website, then your account is fine. The reason it appears that there is no such account on the KION website is that the KION system and application integrate with Microsoft Entra ID, which does not support personal account sign in, unless allow by the company. Otherwise, you will need a work or school account to sign in to the system. If your account is already a work or school account, you should contact your work or school administrator. I hope this clarifies.

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Answer 2

It seems that you are experiencing an issue where your Microsoft account is not recognized when trying to log into the KION system, even though you can log into your Microsoft account directly without any problems. Here are a few troubleshooting steps you can take:

1. Check Account Type: Ensure that the Microsoft account you are using is the same one that is registered with the KION system. Sometimes, users have multiple accounts (personal and work) that may look similar but are different.
2. Verify User Account Exists: Make sure that your account is correctly set up in the Microsoft Entra ID, as the KION application may require specific permissions or configurations linked to your account.
3. Account Status: Check if your account is active and not blocked. You can do this by signing into the Microsoft Entra admin center and checking the account status.
4. Reset Password: If there are any doubts about the account's credentials, consider resetting your password to ensure you are using the correct one.
5. Contact Support: If the issue persists, it may be best to contact your organization's IT support or the KION support team for further assistance, as they may have specific insights into the integration with Microsoft accounts.

These steps should help you identify and resolve the issue with logging into the KION system using your Microsoft account.