CANNOT SEE PROJECT DOCS

Question

I cannot see project documents. Yesterday, our system was hacked and we had to completely sign out and create new log ins for everything. When I tried to get into a projects docs folder where co workers uploaded pdfs on the cloud based platform, I was getting a user error message. I completed registration, had the administrator send me a new invite, and the same problem remains..

Moderator's note: Moved from Microsoft Copilot l Windows Copilot l Copilot + PC

Answer 1

Dear @RONATNEPPS,

Thank you for posting your question in the Microsoft Q&A forum.Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.

Based on your description, you cannot access the project documents folder after a system hack and account reset, even after re‑registering and receiving a new invite.

The inability to access project documents after the hack is most likely due to broken permissions, corrupted identities, or security policies applied during the recovery process. When a system is compromised, Microsoft often enforces stricter access controls or revokes tokens to protect data. This means your previous links or invites may no longer work even after re-registration.

For better understand your issue, was the hack related to Microsoft 365 services or another system in your environment?

If it related to Microsoft, and you can still access to admin. I recommend raise support ticket to Microsoft support team. The Microsoft Online Support Team has higher permission than us moderators to remotely assist you and collect background logs for the root cause.

If you are an Admin, there are some solutions that you can contact Microsoft Support as:  Use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support   

or in the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket: https://admin.microsoft.com/#/support/requests

I hope information above helpful, if you have any other questions or get stuck in any steps, please feel free to reach out.

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