How to fix synchronization issues after update.

Question

I have discovered after major update happens like when one is updating to Windows 11 Version 25H2 OneDrive sync stops and has to be redo afresh.

Answer 1

To fix synchronization issues with OneDrive after a major update like upgrading to Windows 11 Version 25H2, you can follow these steps:

1. Update OneDrive: Ensure that you are using the latest version of OneDrive for work or school. Sometimes, updates can resolve sync issues.
2. Clear Cached Files: Clearing cached files from the Microsoft Office Upload Center can help if it affects OneDrive syncing. To do this:
   • Locate the Microsoft Office Upload Center icon in the notification area of your taskbar.
   • Right-click the icon and select Settings.
   • Choose Delete cached files and confirm the deletion.
3. Stop and Resync Libraries: If the above steps do not resolve the issue, try stopping and resyncing your libraries. This can refresh the connection and fix sync problems.
4. Check for Hidden or Temporary Files: Sometimes, hidden or temporary files can cause sync issues. Ensure that there are no such files in your OneDrive folder that might be affecting the sync status.
5. Rebuild Windows Search Index: If the sync status is incorrect, rebuilding the Windows Search index can help. This can be done through the Services application by disabling and then stopping the Windows Search service, and later rebuilding the index through the Indexing Options.

By following these steps, you should be able to resolve synchronization issues with OneDrive after a major update.

Answer 2

Hi @Samuel Migiro,

Thank you for posting your question in the Microsoft Q&A forum.        

Regarding you have update window and the synchronization of OneDrive stop . I’d like to ask a few quick questions to better understand your situation and assist you more effectively:  

Are you using a personal Microsoft account or a work/school account provided by your organization?  

Base on your description, have you been able to continue with the syncing of OneDrive ? 

If you haven't you could try some of step in this article for a better view: Troubleshoot OneDrive for work or school sync issues - SharePoint | Microsoft Learn 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.    

I really appreciate your patience, and I’m here to help. Looking forward to your response!      

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