chats not loading anymore

Question

Hi,

ive got following problem with teams version 25306.804.4102.7193:

whatever i did couldnt fix this issue:

restarted teams

restarted windows 11

signing off, exited teams and did

C:\Users\%username%\AppData\Local\Microsoft>rename teams teams_broken
C:\Users\%username%\AppData\Local\Microsoft>cd ..
C:\Users\%username%\AppData\Local>cd ..
C:\Users\%username%\AppData>cd Roaming
C:\Users\%username%\AppData\Roaming>cd microsoft
C:\Users\%username%\AppData\Roaming\Microsoft>cd teams
C:\Users\%username%\AppData\Roaming\Microsoft\Teams>cd ..
C:\Users\%username%\AppData\Roaming\Microsoft>rename teams teams_broken
C:\Users\%username%\AppData\Roaming\Microsoft>

nothing helped so far

before doing more drastic measures i would appreciate advice

thanks in advance

Answer 1

(german messags on the left side states sth like : While Requesting your CHats and channels a problem occurred.)

Answer 2

Hi @T N, 

Thank you for posting your question in the Microsoft Q&A forum.        

Regarding that you can't load the chat and channel. I’d like to ask a few quick questions to better understand your situation and assist you more effectively:  

• Is this issue affecting one user or multiple users in your organization? 
• Have you tried using Microsoft Teams on the web? Does the problem persist there? 
• Does the issue occur on a different device? 

How did you restart Microsoft Teams? Was it the same as the following process? 

1. Select Apps > Installed apps, and then type Microsoft Teams in the search box.
   
2. Locate the New Microsoft Teams app from the results, select the More options button (...) on the right, and then select Advanced options. 
   
3. In the Reset section, select Reset. 
4. Restart Teams. 

You could refer to this article: Clear Microsoft Teams Cache

If I’ve misunderstood anything, please feel free to correct me. I just want to make sure I fully understand so I can support you.      

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.      

I really appreciate your patience, and I’m here to help. Looking forward to your response!      

---

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.