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Since this morning, i cannot get into any apps as it indicates my primary password is wrong. What happened?
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Hi,
To clarify, are you referring to your Microsoft account password?
What is the error message or code when trying to sign in to your account? Have you tried signing in through a browser?
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I have the same problem. My MS Edge started to fail with Primary Password verification.
I get 'Authentication Failed' error once I want to enter my Password Manager or use any credentials stored there. I am signed in to MS Account.
I don't think I want to delete my profile and create it againg, as this is some bug.
This issue is also being reported by several users on Reddit....
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Same here. I reset my modem and after that the primary password will not work. There is no way to reset the primary password as it requires the current password which is not working.
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Obviously some glitch as I too all of a sudden am having the same problem. Trying to get into websites which require password, the primary code does not work and as stated above you need the original code to reset to a new code. Answer from Microsoft Edge would be vastly appreciated.
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No. Primary Password protects passwords saved on Edge. Microsoft Password is different. My primary password has also quit working- it's been the same for 2+ years. Suddenly just doesn't work. Cannot be reset. Info on what to do is limited. I'm having to access my passwords from my phone and type them in manually for every business amd purchasing account I have. 🙄
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Has this been resolved yet? I am also not able to sign into any applications on my computer. I am being asked for a primary password. When I use my primary password, it is saying this is wrong. I have tried reaching out to Microsoft but am currently having trouble finding how to actually get ahold of anyone. Noone has called me back, and the phone number I found does not take me anywhere useful. Any help on how to fix the issue, or get ahold of someone in microsoft is needed!
The only way I figured out how to resolve the issue was by deleting my edge profile and creating a new one. Before I did this, I exported my favorites tabs so I wouldn't lose them. I also made sure my passwords were backed up. After all that, the problem was fixed.
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Hi Steven MacDonald,
Thanks for reaching out to Microsoft Q&A Forum. I understand that you are facing issue with custom primary password. You can go to edge://settings/autofill/passwords/settings and find the option in here. If your issue persists, please try to back up all your Edge data, you can refer to this: How to back up your Microsoft Edge favorites, passwords, and more. Then, try to create a new profile and use it as a temporary workaround until the new Edge update.
Also, please follow this to send feedback for Microsoft about this: Send feedback to Microsoft with the Feedback Hub app. I really sorry for your inconvenience and thanks for your understanding. For further support, please go to Contact Support.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.
Best regards.
The only way I figured out how to resolve the issue was by deleting my edge profile and creating a new one. Before I did this, I exported my favorites tabs so I wouldn't lose them. I also made sure my passwords were backed up. After all that, the problem was fixed.