issing Licenses After VLSC Retirement

Question

Hello,

After the retirement of the Volume Licensing Service Center (VLSC), I noticed that our previous licenses are not appearing in the Microsoft 365 Admin Center. We require access to these older licenses, but they are currently not visible.

Could you please assist in locating or restoring these licenses?

Thank you.

Answer 1

Hello,

VLSC was retired in April 2024 and classic VL management moved into the Microsoft 365 admin center, where access is controlled by VL roles that were migrated from VLSC. If those roles and agreements have not synced to your tenant yet, the licenses will not show up.

Try to sign in with the same Microsoft Entra ID that had VLSC access, choose the correct directory if you have more than one, go to Billing > Your products, open the Volume licensing tab, open Preferences, select Edit preferences, then run Sync permissions.

After the sync completes, refresh the page, go to Contracts > View contracts, and use Create license summary to confirm the entitlements now appear. From there you can open View product keys for downloads and keys. This is the most common and quickest resolution for missing post‑VLSC licenses.

Licenses purchased under MPSA are managed in the Microsoft Business Center and do not appear on the Volume licensing tab, and MCA‑E based items are administered separately. If some historical orders were under those programs, you would not see them in the VL pages of the admin center.

If you still do not see your agreements after syncing, tell me. I can then guide you through next steps.

Answer 2

If your previous licenses are not appearing in the Microsoft 365 Admin Center after the retirement of the Volume Licensing Service Center (VLSC), there are a few potential reasons and steps you can take:

1. VL Administrator Role: Ensure that you are listed as a VL Administrator for all your organization's License IDs. If you are not, you may need to ask an active VL Administrator to add you.
2. Different Account Registration: Check if you registered under a different account for some License IDs. If your work email address changed or you used a different account for VL, this could affect visibility.
3. Inherited Contracts Visibility: Make sure that the Show inherited contracts toggle in your preferences is set to include all License IDs under a Parent agreement you administer.
4. License Type: Note that licenses purchased through OEM, retail purchases, or other agreements like Microsoft Product and Services Agreement (MPSA) may not be included in VL contracts.

If you still cannot find your licenses, consider contacting volume licensing support for further assistance. You can submit a case in the admin center under Help & Support.

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References:

• View volume licensing contracts in the Microsoft 365 admin center
• Get support for Microsoft 365 for business