How do make a complaint?

Question

I have a Microsoft 365 subscription with an account that is no longer active (haven’t used for over a year). This account is now blocked and I have tried recovery forms and reinstatement forms but both have been rejected due to ‘providing insufficient information’ however I filled in every box and answered every question?

I have a Microsoft 364 subscription associated with this blocked account that is recurring and now billing me for a product I don’t want and can’t use?

please, how do I either access the blocked account to cancel it myself or get the subscription cancelled for me as I can’t afford the recurring subscription fee for a product I’m not using?

I need to speak to an actual human, not an online chat and not an automated phone call!

Answer 1

Hi, I'm John! I will help you with this.

Microsoft Q&A is public, and we can only provide information. It is beyond our capability to assist directly with the account or login-related issues.

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Also, Microsoft Support agent will not be of any help, they will likely recommend you to try the Account Recovery Form and Sign-in Helper Tool, if you haven’t tried it already.

Since the account recovery forms are rejecting your information, the fastest way to stop the charges right now is to contact your bank or card provider and ask them to block the recurring payment.

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About Microsoft Account Recovery Form:

Microsoft Account Recovery form is currently the only official way to recover your account. You can try it up to twice a day.

If it’s already been a few weeks, you can check this page: "Account recovery unsuccessful" https://support.microsoft.com/account-billing/account-recovery-unsuccessful-dc56c3e3-dff0-4ed5-8edb-60290eea6b53 it includes extra tips from Microsoft that could improve your chances.

Fill out the form as accurately as you can, include any old passwords, subjects of recent emails, or contacts you remember. The more details you provide, the better the chances of recovering your account.

I know this process can take some time, but this is currently the only way Microsoft can verify ownership without access to the old phone number.

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Let me know if you have any further questions or concerns.

Regards,

John J.D.

Answer 2

To address your situation with the blocked Microsoft 365 account and the recurring subscription, you should contact Microsoft support directly. Since you mentioned that you need to speak to a human rather than using online chat or automated phone calls, here are the steps you can follow:

1. Access the Admin Center: Go to the admin center at https://admin.cloud.microsoft. If you encounter a permission issue, it indicates that you may not have admin rights.
2. Help & Support: On the bottom right side of the page, select Help & support.
3. Contact Support: Type a question or keyword into the text box. If the results do not resolve your issue, select Contact Support at the bottom.
4. Provide Details: Enter a description of your issue, confirm your contact information, and select your preferred contact method to ensure you can speak to a representative.

If you have purchased your subscription directly from Microsoft, this is the best way to get assistance. If you bought it through a partner, you will need to reach out to them for support.

Additionally, if your account has been inactive for over a year, it may have been classified as inactive, which could lead to blocking. You may need to act quickly to avoid further complications with your billing account.

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References:

• Get support for Microsoft 365 for business
• Keep your Microsoft business billing account active