onenote notebook working offline

Question

I was at a conference and took a lot of notes in onenote on my ipad. I was on the conference wifi, but it was inconsistent. I arrived at my school and am on the wifi,

The notebook pages are only on my ipad. i tried to sign in and sign out. I reset onenote. I looked in the onedrive in the notebook and they are not there.

the notebook says conferences attended (the notebook name) and working offline.

please help. i screenshot all the pages but its not the same.

Answer 1

It seems that your OneNote notebook is currently in offline mode, which can happen if the app has not synced properly with OneDrive due to inconsistent Wi-Fi connectivity. Here are some steps you can take to resolve this issue:

1. Check Your Internet Connection: Ensure that you have a stable internet connection at your school. If the Wi-Fi is still inconsistent, try switching to a different network if possible.
2. Sync Your Notebook: In OneNote, try to manually sync your notebook. You can do this by tapping on the notebook name and selecting the option to sync. If you see a sync status icon, wait for it to indicate that the sync is complete.
3. Sign Out and Sign In Again: Since you've already tried signing out and back in, ensure that you are using the correct account associated with your OneDrive.
4. Check OneDrive: Log into your OneDrive account through a web browser to see if your notes have been uploaded. Sometimes, the sync might take a while, so give it some time.
5. Use OneNote on Another Device: If you have access to another device with OneNote installed, check if your notes are available there after signing in with the same account.
6. Reset OneNote: If the issue persists, you might consider resetting the app again, but ensure you have saved any unsynced notes elsewhere, as this might lead to data loss.

If none of these steps work, you may need to contact Microsoft support for further assistance.

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References:

• OneNote error: "Content Not Yet Available"
• Warning in OneNote 2013 when a notebook is in an offline location

Answer 2

Hi @Timothy Mangiaracina, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding your OneNote notebook not syncing to OneDrive, I’d like to ask a few quick questions to better understand your situation and assist you more effectively: 

• Does the OneNote file still contain all pages, or have any pages been lost? 
• Have you checked the sync status or any error messages in OneNote? 
• Does this issue occur with all notebooks, or only with the “Conference attended” notebook? You can test by typing something in another notebook and then checking OneDrive to see if it syncs properly. 

In the meantime, please try the following steps: 

1. Ensure your iPad has the latest version of OneNote installed from the App Store. 
2. Check for any pending iOS updates and install them. 
3. Restart your iPad to refresh the system. 

You could read this article for a better view : Work offline in Microsoft OneNote for iPad or iPhone - Microsoft Support

Thank you again for your time and understanding. While this initial response may not resolve the issue immediately, I’d like to gather more details so I can assist you more effectively. 

I really appreciate your patience, and I’m here to help. Looking forward to your response. 

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