Not seeing the "Shared calendars" option in Settings

Question

For some reason, we are not seeing the "Shared calendars" options when going to view Settings > Calendar. I've seen a screenshot of more options that we have posted. Is there some global policy I'm missing that controls this? No one in our organization can see it.

When I've Google it, all I get is information on not seeing a shared calendar, but we can see those. Just can't access settings. I've attached a pic of the options we see.

Answer 1

Hi @David Ekstrom,

Thank you for posting your question to Microsoft Q&A Forum.

According to Share your calendar in Outlook on the web - Microsoft Support, typically the “Shared calendars” settings pane you’re looking for is available in Outlook on the web (OWA) under Settings → View all Outlook settings → Calendar → Shared calendars. You should check if you found these settings under Outlook on the Web to see if it's there. If it doesn't appear on both Outlook on the Web and New Outlook, that specific pane may not appear due to pertain tenant configurations, or some controls may be hidden or disabled by policy.

Since your whole organization doesn't see it, you should ask your Microsoft 365 admin to verify:

1. Confirm that external sharing/publishing (ICS/HTML) is allowed; otherwise, the Publish controls won’t render in OWA. Microsoft’s support notes that sharing may be limited or unavailable depending on org settings. 
2. If users are on New Outlook and expecting the old OWA-style “Shared calendars” settings page, ensure guidance points them to OWA for publish functions. The cross‑client differences are documented across Microsoft Learn articles for sharing/opening calendars: Share your calendar or open a shared calendar | Microsoft Learn
3.  Some visibility/behavior issues on desktop are tied to the Shared Calendar Improvements feature. While this doesn’t create the OWA settings pane, enabling/disabling it can affect shared calendar behavior in Outlook for Windows. You can read about it via this documents: How to enable and disable the Outlook calendar sharing updates - Microsoft Support

However, if the issue persists after you verify these settings, it can be caused by several underlying factors, and resolving it typically requires deeper investigation, including reviewing logs and running diagnostics.

As moderators, we don’t have access to the necessary tools to perform these checks. To ensure you get the best support, we recommend creating a support ticket through the Microsoft 365 Admin Center. This will allow Microsoft Support to analyze the issue thoroughly and provide a resolution.

Here’s the link for your convenience: Microsoft 365 Admin Center > Support > Help & Support.  

Microsoft also provides customer service phone numbers based on your region. You can find the appropriate contact number here: Customer service phone numbers - Microsoft Support 

For your security, please do not reply to this thread with this case number information. The official support line is the only secure way to handle these details. 

I hope this information is helpful. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

Thank you for your understanding and cooperation.

I truly hope this issue will be resolved quickly so you can get back to working without interruptions.

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