Help signing in IMAP issues passwords etc

Question

Ok. When I access my email it constantly pops up a box asking me to verify my password. I have put in all the passwords I have ever had but it keeps doing it. It says Password Incorrect - Enter the password for the IMAP account live.com.au I have tried to change my password, but am at my wits end as nothing makes any difference. NOW, it appears that I have 9 unsent emails in my account! Help me please

Answer 1

It sounds like you are experiencing issues with your IMAP account in Outlook, particularly with password prompts. Here are some steps you can take to troubleshoot this problem:

1. Verify Your Credentials: Ensure that you are entering the correct username and password for your IMAP account. Double-check for any typos or extra spaces.
2. Check IMAP Access: Make sure that IMAP access is enabled for your account. This is essential for your email client to connect properly.
3. Password Change: If you have recently changed your password, ensure that you update it in your email client settings as well.
4. Outlook Settings: If you are using an older version of Outlook, consider changing the Logon network security setting to Anonymous Authentication. This can sometimes resolve persistent password prompts.
5. Run Diagnostics: Use the self-diagnostics tool available in Outlook to check for any issues that might be causing the password prompts. This tool can provide automated checks and solutions.
6. Unsent Emails: Regarding the unsent emails, check your Outbox in Outlook. If they are stuck there, it may be due to connectivity issues or authentication problems. Resolving the password prompt issue may help in sending those emails.

If these steps do not resolve your issue, consider reaching out to your organization's IT support for further assistance.

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References:

• Outlook continually prompts for your password when you try to connect to Microsoft 365
• Troubleshooting issues with IMAP mailbox migration

Answer 2

Dear Jan

Thank you for reaching out to the Microsoft Q&A Community. I understand you are having problems with repeated password prompts and unsent emails in Outlook for iOS when using an IMAP account. I am happy to assist you. First, please confirm if you have already tried the AI-generated prompts suggested earlier. If those steps did not resolve the issue, please use the following workarounds instead:  

Please try the following steps:  

• Remove the IMAP account from Outlook for iOS.  
• Install or update the official Outlook app from the App Store and add your account using the Modern Authentication. Do not configure as IMAP.  
• If you must use IMAP in another app, generate an app password from your Microsoft Account security settings and use that instead of your normal password:   https://account.microsoft.com/security  
• Verify correct IMAP settings if still needed:  
  • Incoming: imap-mail.outlook.com, Port 993, SSL  
  • Outgoing: smtp-mail.outlook.com, Port 587, TLS   POP, IMAP, and SMTP settings  
• For unsent emails stuck in Outbox, delete them or resend after completing the above steps: Fix messages stuck in Outbox  

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