Issue with key board typing for 2 button.

Question

Hi

I bought new surface laptop 7 and when in started i came to know 2 keys are not working.

shift+@ (@is tying when i put ").

shift+hash

Is it system issue or any software issue..

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Moved from: System Center Operations Manager

Answer 1

It sounds like you are experiencing issues with specific key combinations on your Surface Laptop 7. The behavior you described, where pressing Shift + @ results in typing " and Shift + hash not functioning as expected, could be related to keyboard layout settings or a potential hardware issue.

Here are some steps you can take to troubleshoot:

1. Check Keyboard Layout: Ensure that your keyboard layout is set correctly for your region. You can switch between installed keyboard layouts by pressing the Windows logo key + Spacebar, or selecting them from the system tray.
2. Update Drivers: Make sure your OEM drivers are up to date. You can check for updates in Settings > Windows Update.
3. Test in Different Applications: Try using the keys in different applications to see if the issue persists across all programs.
4. On-Screen Keyboard: You can also try using the On-Screen Keyboard (OSK) to see if the keys work there, which can help determine if it's a hardware issue.
5. Feedback Submission: If the problem continues, consider submitting feedback through the Windows Feedback Hub, detailing the specific behavior and the applications where the issue occurs.

If the issue is hardware-related, you may need to contact Microsoft Support for further assistance or consider a warranty claim if applicable.

Answer 2

Hi @Vinod Kaushik

Thank you for posting your question in the Microsoft Q&A forum.  

Regarding your issue, your Surface Laptop 7 keys (Shift + 2 and Shift + 3) are typing the wrong characters because the keyboard layout is set incorrectly. 

• US layout: Shift + 2 = @, Shift + 3 = # 
• UK layout: Shift + 2 = ", Shift + 3 = £ 

This is a software setting, not a hardware fault. 

Here are a few steps you can try: 

1. Check your keyboard layout:  

• Go to Settings > Time & Language > Language & Region. 
• 
• Under Preferred languages, check if it's US or UK. 
• 
• Confirm the Keyboard layout (e.g., US vs UK). 
• 

2. Switch to the correct layout:  

• If you want US layout: Add English (United States) and remove UK layout. 
• If you want UK layout: Keep English (United Kingdom). 
• 
• Restart or sign out/in, then test Shift + 2 and Shift + #. 

For more details, please refer to: Manage the language and keyboard/input layout settings in Windows

Check your keyboard language settings

If the keys don’t type anything at all (not even wrong characters), then it could be a hardware problem, and you should contact Microsoft Surface warranty for a replacement. 

Hopefully it will help work with your issue and if you have any other questions or need further assistance, feel free to ask. 

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