Error message when synchronize email

Question

I can not synchronize my email in outlook for <Moderator note: personal info removed>.no.

I get this message:

Oppgaven <Moderator note: personal info removed>.no: Mappe: Innboks Se etter ny post. rapporterte feilen (0x800CCC0E): Outlook kan ikke laste ned mappe Innboks fra IMAP-e-postserveren for konto <Moderator note: personal info removed>.no. Feil: Kan ikke koble til serveren. Hvis du fortsetter å motta denne meldingen, må du kontakte serveradministratoren eller Internett-leverandøren (ISP).

Answer 1

Hi @Kristin Haugen Lindbak

Thank you for posting your question in Microsoft Q&A. 

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data. 

As your description, looks like this response code (0x800CCC0E) is related to a connection issue with the IMAP email server, which may prevent Outlook from downloading folders such as the Inbox. 

You could try to follow these steps to troubleshoot it: 

Check your internet connection  

Ensure your device is online and stable. Try opening a website in your browser. Restart your router or modem if needed. 

Disable Firewall/Antivirus temporarily 

Sometimes security software blocks Outlook from connecting. Try disabling them briefly to test. 

Check the settings for the Email Account in Outlook. 

Wrong server details might cause this. 

Go to File -> Account Settings -> Account Settings. 

Select your email account -> Change (or Repair). 

Confirm/enter the correct settings for your email provider.

Next, click More Settings > Advanced tab: 

Incoming server (IMAP): Port 993 with SSL/TLS or 143 with none/STARTTLS (match your provider). 

Increase Server Timeouts slider to "Long" if connections are slow. 

Test with Next -> Repair or send a test email to check if the issue still persists. 

Delete Suspicious/Stuck Emails  

Large emails might cause sync issues. 

Log in to your email via webmail (browser or OWA) and delete any suspicious/spam emails from Inbox/Outbox. 

Start Outlook application in Safe Mode: 

To avoid add-in conflicts, you could try to: 

Press Windows + R, type outlook.exe /safe, and press Enter. 

If it works in safe mode, disable add-ins via File -> Options -> Add-ins -> Go. 

Create a New Outlook Profile  

Corrupted profiles often cause this. You could consider to recreate new one to check whether it relate to old profile. 

Go to Control Panel -> Mail -> Show Profiles. 

Add a new profile, set it as default, and re-add your email account. 

You could refer more via: 

How to fix outlook error 0x800ccc0e windows 10 - Microsoft Q&A 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".      

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

Answer 2

The error message you are encountering (0x800CCC0E) indicates that Outlook is unable to connect to the IMAP email server for your account. This can happen due to several reasons:

1. Server Issues: The IMAP server may be down or experiencing issues. You should check with your Internet Service Provider (ISP) or server administrator to ensure that the server is operational.
2. Network Connectivity: Ensure that your internet connection is stable and that there are no firewall or antivirus settings blocking Outlook from accessing the server.
3. Account Settings: Verify that your account settings in Outlook are correct. This includes the incoming mail server settings, port numbers, and security settings (SSL/TLS).
4. Outlook Profile: Sometimes, the Outlook profile may be corrupted. You can try creating a new Outlook profile and adding your email account to see if that resolves the issue.

If the problem persists after checking these factors, consider reaching out to your server administrator or ISP for further assistance.