Cannot access power apps platform

Question

I cannot access Power apps even though I used my university email address. I got following error message: "You can access Power Apps using a Microsoft Account after you have at least one license. You may sign up for a free license.Learn More". I tried with personal outlook email and got same message and then I used university email. But still having same issue.

Answer 1

It seems that you're encountering issues accessing Power Apps despite using your university email address. The error message indicates that you need at least one license to access Power Apps. Here are a few steps you can take to resolve this:

1. Check License Availability: Ensure that your university account has been assigned a valid license for Power Apps. You may need to contact your university's IT department for assistance with license assignments.
2. Sign Up for a Free License: If your university account does not have a license, you can sign up for a free trial license using your work or school email address. Make sure to follow the correct sign-up process for trial licenses.
3. Avoid Personal Email Addresses: As you mentioned, using a personal Outlook email also resulted in the same error. Power Apps does not support personal email addresses for access, so it's crucial to use a work or school account.
4. Verify Email Format: Ensure that your university email is in the correct format and is recognized by Power Apps. Sometimes, specific domains may have restrictions.

If you continue to experience issues, it may be beneficial to review the specific requirements for signing up and accessing Power Apps with your university email.

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References:

• Sign in to Power Apps
• Explore Power Apps for free for 30 days

Answer 2

Hi @Oshidi Weerakulasuriyage 

Thank you for posting your question in the Microsoft Q&A forum. 

To use Power Apps, you need to sign in with your work or school account. Personal Outlook or Microsoft accounts will not work. 

Access to Power Apps also requires a license linked to your account. You can check if you already have this license by visiting https://portal.office.com/account#subscriptions. 

For example:   

If you do not see a Power Apps license there, contact your university’s IT administrator and ask them to add one for you. 

After the license is added, sign out of make.powerapps.com, clear your browser cache, and sign in again. This will refresh your access. 

I hope this information is helpful. 

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