Verification error message

Question

Hi. I am trying to verify my school email address, and this is the error message I am getting: "Sorry, your academic status could not be verified". I would like to have some assistance in getting this issue resolved. Thank you.

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Answer 1

If you are receiving the error message "Sorry, your academic status could not be verified," it may indicate that your school email domain is not recognized or that additional information is needed to confirm your academic status. Here are steps you can take to resolve this issue:

1. Check Your Email Domain: Ensure that you are using an official academic email address (e.g., @university.edu or @school.k12.ca.us). If your email domain is not recognized, it may need to be verified.
2. Log in to the MSLE Portal: Go to the MSLE portal and check your profile status. If it shows an Action Required status, you will need to provide more information.
3. Create a Support Ticket: If your email domain is blocked or unverified, create a support ticket through the MSLE portal. The support team will guide you through the next steps, which may take up to seven business days.
4. Documents for Verification: Be prepared to provide documents such as domain registration records or accreditation certificates if requested by the support team.

Following these steps should help you resolve the verification issue with your school email address.

Answer 2

Hi @Hall,Schimmoye,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us regarding the issue with verifying your school email address.

The error message “Sorry, your academic status could not be verified” typically occurs when the system is unable to confirm your email domain or match your details with an accredited institution.

To resolve this, in addition to the steps suggested by the Q&A Assist, you can try the following steps:

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1/ Check profile details:

Ensure your name, school name, and other details in your account match your institution’s records.

Even small mismatches (like missing middle name or abbreviation) can cause verification errors.

2/ Retry verification in other browsers (Edge, Chrome, Firefox, etc.) or in an incognito mode

To open an incognito mode/private window: Select and hold (right-click) the Microsoft Edge logo in the taskbar > select New InPrivate window.

3/ Clear browser cache and try the verification again (If you're using Microsoft Edge):

To clear your cache: Click on the Microsoft Edge logo in the taskbar to open a browser page > type "edge://settings/clearbrowserdata" > select the Clear browsing data tab > select Clear now

4/ Contact your school's IT admin:

If the issue continues, it may be because your school’s domain is not recognized by the verification system. In this case, please reach out to your school’s IT administrator. They can check whether the domain is properly registered with Microsoft, enable Azure services for students if required, or contact Microsoft Support on your behalf. IT administrators typically have direct support channels with Microsoft, which allows them to resolve these issues more quickly and efficiently.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you.

I look forward to continuing the conversation.

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