unable to access onedrive

Question

Answer 1

Dear @admin AH,

Thank you for reaching out to Microsoft Q&A forum.

I understand you’re experiencing a connection issue with OneDrive. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

Based on your screenshot and research, the error code 0x8004deed typically indicates either a service connectivity issue or a credential/licensing block. Common causes include:

• Network or Firewall Restrictions
• Corrupted Credentials or Client Configuration
• Account Provisioning or License Status

Here are some steps you can try:

1: Client Reset (Most Common Fix)

A client reset is the most effective first step to force the application to clear its internal configuration and re-establish the connection to the Microsoft server.

1. Close OneDrive: Right-click the OneDrive cloud icon in the system tray, select Help & Settings, then click Quit OneDrive.
2. Run Reset Command: Open the Run dialog box (press Windows Key + R).
3. Paste the following command and press Enter: %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
4. OneDrive will briefly disappear and then restart automatically. If it doesn't restart, open the Start Menu and launch the OneDrive app manually.
5. Check the status. If the error persists, proceed to the next step.

For reference: Reset OneDrive - Microsoft Support

2: Clear Cached Credentials

Corrupt or stale credentials stored locally can prevent the sync client from authenticating correctly, even if the user can access the web version.

1. Open Control Panel and navigate to User Accounts > Manage your credentials
2. Select Windows Credentials (not Web Credentials).
3. Under the Generic Credentials section, look for any entries that mention entry related to the user's work email address.
4. Remove these credentials.
5. Restart the computer and attempt to sign into OneDrive again.

3.Check Network Security Settings (TLS Protocols)

A strict firewall or outdated security settings can block the secure connection required by OneDrive.

1. Open the Run dialog box (Windows Key + R).
2. Type inetcpl.cpl and press Enter to open Internet Properties.
3. Go to the Advanced tab.
4. Scroll down to the Security section and ensure that Use TLS 1.2 is checked.
5. Click Apply and OK.

If these steps don’t resolve the issue, it’s likely a backend problem related to licensing, storage quota, or network policies. In that case, you must contact your IT Support team to check your user license status and provisioning health in the Microsoft 365 Admin Center. 

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this. Thank you for your patience and understanding. If you have any questions or need further assistance, please feel free to share them in the comments so I can continue to support you. I'm looking forward to your reply.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.