Bypass authenticator app to login with password only

Question

I need help. I cannot login to my nonprofit admin module as my authenticator app on my new phone is not generating any codes, the backup too does not work, I tried calling Microsoft support in New Zealand with not help. All the online support goes into an endless loop with no way to by pass the authenticator app. I need remove the authentication to login to ******@.....onmicrosoft.com just using my password and then I will be able to generate a QR code to be able to reset my Authentication app, as this seems to be a issue, I need to find a alternative method to login if this authentication app craps out in the future or if the phone need to be replaced.

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Moved from Microsoft System Center | Other

Answer 1

If you are unable to log in because your authenticator app is not generating codes, you can try the following steps:

1. Retry Authentication: Attempt to sign in again and ensure you are using the correct method. If you have multiple verification methods set up, try selecting a different one on the sign-in page.
2. Check for Third-Party App Interference: If you are using a third-party security app, it may block the verification code. Try disabling it temporarily and request another MFA verification code.
3. Contact Support: Since you mentioned that Microsoft support was not helpful, consider reaching out again or trying different support channels, such as online chat or community forums, where you might find others with similar issues.
4. Account Recovery Options: If you have set up recovery options (like a backup email or phone number), you may be able to use those to regain access to your account.
5. Reset MFA: If all else fails, you may need to reset your MFA settings. This usually requires contacting your organization's IT admin or Microsoft support for assistance.

Unfortunately, bypassing the authenticator app to log in with just a password is not typically supported for security reasons. It's important to have a backup method for authentication in case your primary method fails in the future.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• What if a user can't sign in to nonbrowser apps?

Answer 2

Dear @Whau Ethnic Collective Inc,
Thank you for posting your question in the Microsoft Q&A forum.

I understand you are unable to log in because your new phone’s Authenticator app is not generating codes, and backup options are not working.

Could you please confirm whether you are the only admin or there are other admins in your company?

Could you please clarify what happened when you contacted Microsoft Support in New Zealand?

• Did you reach an agent but couldn’t resolve the issue?
• Or were you unable to connect to the right support channel?

Option 1: If you have other admins in your company, to regain access to your account, I recommend you contact your IT admin/Global admin to raise a request for resetting your authentication method in the Entra admin center. Admin can revoke MFA sessions and require re-registration in Microsoft Entra admin center.

For step-by-step details, refer to the official Microsoft documentation: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID | Microsoft Learn  

Option 2: If you are the only admin of your company and you cannot reach the Customer Support via phone number, you can try set up a new trial tenant and submit your support request: 

1. Visit the Microsoft 365 Enterprise Plans page: Go to Compare Office 365 Enterprise Pricing and Plans | Microsoft 365. 
2. Choose a plan and start a free trial: Select any of the available plans and click "Try for free" to begin the trial setup process. 
3. Follow the guided setup: Complete the steps to create a new Microsoft account and a new tenant. This will be a separate and independent Microsoft 365 environment. 
4. Access the Microsoft 365 Admin Center: Once the new tenant is created, navigate to https://admin.microsoft.com/. 
5. Go to Support: In the left-hand navigation menu, click on "Support" and then "Help & support." 
6. Raise a support ticket: Raise a support ticket: Explain your issue clearly, stating you’re locked out of a different Microsoft 365 tenant where you are the administrator. Include: administrator account email for the locked tenant, domain name of the locked tenant, any error messages, details of the issue, confirmation you are the tenant’s administrator
7. Submit your ticket: Follow the prompts to submit your support request. You will likely receive a ticket number for tracking. 

Important notes:  

• This new trial tenant will not give you access to any of the data or settings in your original locked tenant. It is solely a temporary means to contact Microsoft support. 
• Be prepared for Microsoft support to ask for verification of your identity and administrative rights for the locked tenant. 
• The resolution time might be longer as you are contacting support from a different tenant. 
• Remember to cancel the trial subscription for the new tenant once your issue with the original account is resolved to avoid any unintended charges. You can typically do this within the Microsoft 365 Admin Center under "Billing" > "Your products." 

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

I truly appreciate your patience and understanding. If you have any further questions or need further clarification, please feel free to reach out. I'm looking forward to hearing from you. 

Thank you for your cooperation.

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