Teams 'sync' file button doesn't sync all files to computer.

Question

I goto our Teams channel files and click 'Sync' button, but some files under the location folder didn't sync to my local Onedrive folders.

Is it by designed? If yes, why the files under same folder got different restore ways?
And anywhere I could configure to sync all the entire folder's files to my local Onedrive on computer？

[Moderator note: personal info removed] 

Answer 1

Hi @MENG Yu, 

Thank you for posting your question in the Microsoft Q&A forum. To protect your privacy and ensure the security of your personal information, I’ve removed any sensitive details from your public post and sent you a private message. You can check your private messages by clicking the banner at the top of the page, as shown in the image below:  

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Based on the information you’ve shared, I just want to confirm my understanding:

• After you click “Sync,” the number of files showing in your local OneDrive folder on your computer doesn’t match what you see listed under “Files” in the Teams channel, is that correct?
• Could you also check whether the OneDrive icon shows that syncing is complete, or if it’s still processing? 

Normally, once sync is finished, all files should appear in your local OneDrive folder (though they may have different status icons, such as cloud-only, check mark, or solid green circle). If files are missing, it usually means the sync hasn’t completed or is stuck.  

If the sync process hasn’t finished yet, please kindly wait a little longer or try clicking Sync again. If the issue still persists, here are a few things you can try:  

• Verify folder selection: Go to Settings > Account > Choose folders and make sure all the folders you want to see on your computer are selected. If any are unchecked, they won’t sync locally. 
• Pause and resume OneDrive: Right-click the OneDrive icon, choose Pause syncing for 2 hours, wait about 30 seconds, then select Resume syncing. This often resets the sync process and helps OneDrive continue properly. 

• Reset OneDrive: If the issue persists, you can reset OneDrive following the steps in Reset OneDrive - Microsoft Support Please note that resetting will re-download all files from scratch. After the reset, sign in again and click Sync once more. 

If these steps don’t resolve the issue or if you have any additional updates to share, please be patient and leave a comment under this post. I’ll continue to do my best to research and suggest further steps that could help.  

Thank you so much for your understanding and I’m looking forward to your reply. 

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Answer 2

Hello support,

Thank you very much for your quick reply.

Here're the answer for your 2 questions.

1. After you click “Sync,” the number of files showing in your local OneDrive folder on your computer doesn’t match what you see listed under “Files” in the Teams channel, is that correct?

Yes.

2. Could you also check whether the OneDrive icon shows that syncing is complete, or if it’s still processing? 

Yes.

And I'll double check as your below advice and keep you posted.

1. Verify folder selection: Go to Settings > Account > Choose folders and make sure all the folders you want to see on your computer are selected. If any are unchecked, they won’t sync locally. 
2. Pause and resume OneDrive: Right-click the OneDrive icon, choose Pause syncing for 2 hours, wait about 30 seconds, then select Resume syncing. This often resets the sync process and helps OneDrive continue properly.