Outlook draft error

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Outlook draft error

Madalina Elena Stoleru 0

hello, when i try to export documents from sage app into outlook, the documents go in draft but i cannot send them nor input the sender nor the cc nor the subject. what do i do? please help

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Answer 1

Flora-T 7,460 Microsoft External Staff Moderator

Hi Madalina Elena Stoleru

Thank you for reaching out to Microsoft Q&A Forum and sharing your experience.

Based on your details, it seems that documents exported from third-party apps appear in Outlook as drafts without sender, subject, or CC fields. This usually indicates that the integration is creating incomplete message objects.

To better understand the situation, could you please confirm the following:

Your Outlook version: Is it Microsoft 365 or Outlook 20xx?
Does Outlook on the web work correctly? Sign in at https://outlook.office.com and check if the exported draft appears there.
Any error messages when sending the draft? For privacy and security, please provide a screenshot of the issue via private message.

In the meantime, please consider creating a new Outlook profile to rule out corruption. Please refer to this article for detailed instructions: Create an Outlook profile

Please know that while our initial response might not resolve the issue right away, your input is incredibly valuable. With a bit more detail, we’ll work together to find the best solution for you. I'm looking forward to seeing your response soon.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Madalina Elena Stoleru 0 Reputation points

2025-12-08T15:24:49+00:00

Hi Flora. it's normal for those details to not appear when i export as i have to manually input them which is fine.

The problem is that i cannot manually insert any details like sender, cc nor subject for the email. The keyboard is not even working when i try to type. The email i am using is being shared between office staff and other computers work just fine on the same email address, just mine is not responding. what can i do?
Flora-T 7,460 Reputation points Microsoft External Staff Moderator

2025-12-09T14:36:24.59+00:00
Hi Madalina Elena Stoleru

Thank you for the reply. Could you please confirm the following points?

When you compose a regular email directly in Outlook (without using Sage or any third-party application), can you type normally in the To, CC, Subject, and body fields and send it without issues?

Is the problem occurring in the classic desktop Outlook or in Outlook on the web?

In the meantime, please try the following steps in order:

Start Outlook in Safe Mode

Close Outlook completely.

Press Windows + R, type outlook.exe /safe, and press Enter.

In Safe Mode, export a document from Sage again and check whether the draft opens correctly and the keyboard now responds. If it works in Safe Mode, an add-in is interfering.

Perform an Online Repair of Microsoft 365 / Office

Go to Windows Settings > Apps > Apps & features.

Locate Microsoft 365 (or Microsoft Office), click it, then choose Modify.

Select Online Repair and let it complete.

Restart the computer and test again.

Remove and re-add the account in the Sage application

As a forum moderator, my scope is limited to Outlook itself, could you please send me a screenshot via private message?
Flora-T 7,460 Reputation points Microsoft External Staff Moderator

2025-12-10T14:56:03.53+00:00

Hi Madalina Elena Stoleru

Would you please get back to me at your earliest convenience? Your response is important for continuing troubleshooting. Please provide more detailed information so I can offer more accurate suggestions.

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Outlook draft error

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