How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?

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How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?

Crystal Thorne 0

How to get Microsoft store to open with the error 0x80131500 I have tried the wsreset? error message

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Answer 1

Huy-K 6,965 Microsoft External Staff Moderator

Dear @Crystal Thorne,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Repair or Reset

Settings > Apps > Installed apps > Microsoft Store > Advanced options
Click Repair first. If still failing, click Reset (this clears app data).

System file health

Navigate to Command Prompt (Run as Administrator), > type:

DISM /Online /Cleanup-Image /RestoreHealth
sfc /scannow

Restart when complete.

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Huy-K 6,965 Reputation points Microsoft External Staff Moderator

2025-12-10T03:28:09.65+00:00

Dear @Crystal Thorne,

I hope you are doing well.

I just wanted to check if my previous response addressed your question correctly. If there is anything I may have misunderstood, I would truly appreciate it if you could provide a bit more detail to help me better understand your needs.

Also, if you are stuck on anything or find something unclear, please feel free to reply so I can guide you further.

There is absolutely no rush - please respond whenever it is convenient for you. I am here and ready to support you whenever you need assistance. Your comfort and timing are important, so take all the time you need.

Thank you for your time, and I look forward to hearing from you whenever you are ready.
Crystal Thorne 0 Reputation points

2025-12-10T05:52:36.8566667+00:00

Hello, the steps provided did not work. It does not say Microsoft Store just store. When I go to installed apps there is no advance option. I also did a factory reset and that did not work.

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How to get microsoft store to open with the error 0x80131500 I have tried the wsreset?

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