Authenticator app code

Question

I created an email a while ago for Junior college and it uses yosemite.edu. I recently upgraded phones and when I reinstalled authenticator (google) I lost access to my account. I tried signing it thru the microsoft authenticator but it keeps asking for the code which I don’t have access to. I have the password and everything just no access to the code. Any solutions?

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Moved from: Microsoft Security | Microsoft Authenticator

Answer 1

If you have lost access to the verification code from the Microsoft Authenticator app after upgrading your phone, you can try the following steps:

1. Recovery Options: Check if you have any recovery options set up for your account, such as a backup email or phone number. You may be able to receive a verification code through those methods.
2. Alternative Verification Methods: If you are configured for more than one verification method, try signing in again and select a different verification method on the sign-in page.
3. Support Case: If the above options do not work, you may need to open a support case with Microsoft to troubleshoot further. They can assist you in regaining access to your account.
4. App Passwords: If you are using legacy applications that require app passwords, ensure that you have set them up correctly as you won't be able to sign in with just your username and password.
5. Authenticator App: If you are using a third-party authenticator app, consider switching to the Microsoft Authenticator app, which can generate codes even without a signal and may provide a more reliable experience.

Make sure to keep your recovery options updated in the future to avoid similar issues.

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References:

• Frequently asked questions about Microsoft Entra multifactor authentication
• Authentication methods in Microsoft Entra ID - Microsoft Authenticator app

Answer 2

Hi @Migue,      

Thank you for posting your question in the Microsoft Q&A forum.        

Regarding your issue where you cannot log in to your account because you’re unable to sign in to the Microsoft Authenticator app. I’d like to ask a quick questions to better understand your situation and assist you effectively: 

Could you please clarify whether you are an end user or an admin?            

If you are an end user I would recommend you contact your account's Admin to reset your MFA settings through the Microsoft Entra Admin Center. Ask your administrator to follow these steps:         

Revoke MFA sessions and require re-register in the Microsoft Entra admin center

You could provide your admin this article for a better view: Manage authentication methods for Microsoft Entra multifactor authentication - Microsoft Entra ID |…            

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.       

I really appreciate your patience, and I’m here to help. Looking forward to your response!             

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