Azure billing question

Question

Hello, I received an Azure charge of NT$8,005 (Invoice: G128876905),

but I did not intentionally deploy or use any paid Azure services.

My only purpose was to test OAuth 2.0 SMTP authentication.

I did not intentionally create Azure AD Domain Services, virtual networks,

public IP, load balancers, or any production-related resources.

After reviewing my subscription, I found that Azure AD Domain Services (AADDS)

and several networking resources were automatically created and billed

without my awareness. These services were never used and were not intended

to be enabled.

I have already canceled the subscription to prevent further charges.

Since this charge was unintentional, I kindly request a “Billing Adjustment”

or refund for the unexpected charges.

Thank you very much for your assistance.

Answer 1

Hello 向 向向,

For queries related to billing create a service request they will contact you via email or call to resolve it. below are the steps.

1. Click the below click for Help + Support -> Create a Support Request

https://portal.azure.com/?#blade/Microsoft_Azure_Support/HelpAndSupportBlade

Type billing.

In Contact Support, create support request

Fill in Problem description.

Click Next button in Recommended Solution

In Additional details add your problem description and in File Upload containing the detailed screenshot of the error you are facing.

In Preference contact method select either Email or Phone.

Click Review+Create and click Create button

Your support ticket will be created and a mail will be sent.

You can track the support ticket in Azure portal using Help + Support, Recent Support tickets

Let me know if you have further questions we would be happy to help you!!

Answer 2

Hi,

I recommend you create a new billing support request so that you can speak to billing engineer. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

I you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 3

If you have received unexpected charges for Azure services that you did not intentionally deploy or use, there are several steps you can take to address the situation:

1. Review Your Invoice: Check the invoice that includes the charges to understand what services were billed. This can help identify any resources that were created without your knowledge.
2. Cost Analysis: Utilize the Azure Cost Management service to analyze your charges and see detailed usage data. This can help clarify why you were billed for certain services.
3. Support Request: Since you are seeking a billing adjustment or refund, you should create a support request in the Azure portal. This will allow you to formally request a review of the charges and explain your situation regarding the unintended services.
4. Cancellation Confirmation: Ensure that your subscription is indeed canceled to prevent further charges.

For future reference, it’s important to monitor your Azure resources regularly to avoid unexpected charges, especially when testing new features or services.

---

References:

• General billing questions
• Analyze unexpected charges