How to get the M365 Copilot Icon/Function in Word/Excel/Outlook

Question

Hi,

I have the Problem that the Copilot Icon wont show in Word or Outlook for example, we have the M365 Business Premium Licence and the Copilot Icon is shown on the PC from my collegue but its not existense in mine.

Answer 1

Dear @Admin Datix, 

Good day! Welcome to Microsoft Q&A forum! 

Based on your description, I understand that you're experiencing an issue where the Copilot icon isn’t appearing in Word or Outlook on your device, even though you're using Microsoft 365 Business Premium and a colleague with the same license can see it.

I sincerely apologize for the inconvenience caused by this issue.

Regarding this matter, kindly try the following suggestions to enable missing Copilot button in Microsoft 365 apps and Outlook:

For Microsoft 365 apps: Please refer to this article for more visual reference: How to find and enable missing Copilot button in Microsoft 365 apps

• You must be signed into Office with the account that has the Copilot license
  • For business users, valid subscriptions include: Business Basic, Business Standard, Business Premium, E3, E5, F1, F3 and a Microsoft 365 Copilot license
  • You need to make sure that the primary account shown at the top-right of Word/Excel is the one with the license
• Kindly update Office to the latest build via File > Account > Update Options > Update Now
• Sometimes your app hasn’t pulled the latest license that includes Copilot so you need to refresh your Office license
  • Open Word/Excel
  • Go to File > Account
  • Click Update License
  • 
  • Restart all Office apps
• Please check your Update Channel because Copilot does not appear if your device is on the Semi-Annual Enterprise Channel
• You must be on: Current Channel, or Monthly Enterprise Channel
• Also kindly check your privacy settings as Copilot will not load if these settings are turned off
  • Go to File > Account > Account Privacy > Manage Settings and ensure:
    • Experiences that analyze your content = ON
    • All connected experiences = ON
  • If your organization manages these, your admin must enable them
• Ensure the Copilot icon hasn’t been manually removed
  • You could Go to File > Options > Customize Ribbon
  • Ensure Copilot is enabled (If unchecked, the icon won’t appear even if everything else is correct.)

For Outlook (if you're using New Outlook): Please refer to this article for step-by-step instructions: Use the “Turn on Copilot” toggle to turn off Copilot in Outlook (scroll down to see the instructions for Outlook)

• Outlook uses a “Turn on Copilot” toggle, different from Word/Excel
• Therefore, please make sure that the toggle is turned ON in: Outlook > Settings > Copilot > Turn on Copilot
• 

I hope this helps with your situation!

Kindly let me know when there are updates or if you need further assistance. Any updates you’re able to share would be really helpful. I appreciate your time and look forward to hearing how things are going! 

Thank you for your time and patience.

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