Microsoft Forms for SharePoint List Scrolling to the Top

Question

Microsoft Forms for SharePoint List Scrolling to the Top

Andrew H 15

We have a Microsoft Form created through the SharePoint list toolbar that users fill out many times per day. Within the past few days, users are reporting that the Form scrolls back up to the first question every time they complete a question. We are not even using any type of custom branching.

This is extremely inconvenient to our daily users as this was designed to be an quick, streamlined process.

I've been seeing posted about similar issues since 2023 and not one valid response or solution from Microsoft.

This completed ruins the UX and is already pushing our team to look at other forms solutions again.

2 answers

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Answer 1

Hi @Andrew H,

Welcome to the Microsoft Q&A forum.

Thank you for contacting us regarding the issue you’ve encountered with Microsoft Forms. I'm very sorry for the inconvenience this has caused and truly appreciate you bringing this to our attention.

Based on what I’ve found, some users in the Microsoft community have also experienced the issue where a Form scrolls back to the top after each response in Microsoft Forms, especially when the Form includes display logic/branching or is embedded in SharePoint/Teams. Recently, Microsoft has been updating the new Forms experience for Microsoft Lists, which may have caused re-rendering or scrolling errors.

Given this situation, here are my recommended workarounds, which I hope will be helpful to you.

1/ Use the standalone Form link (avoid embedding)

Share the direct link from forms.office.com or the Lists Form link instead of embedding it in SharePoint/Teams. This often reduces the scrolling issue.

2/ Split questions or reduce page length

Break the Form into multiple pages/sections or create smaller Forms to minimize long re-rendering that leads to scrolling.

3/ Try different browsers or settings

Edge tends to be more stable according to some reports.
Set zoom to 100%, disable extensions, and try InPrivate mode.
Clear cache or test with Firefox/Chrome for comparison.

4/ Temporarily remove complex branching (if applicable)

If branching logic is used, try simplifying or removing it to check if the scrolling issue persists. Many cases in 2023 showed branching as a trigger.

5/ Contact Microsoft Support  

If this issue is urgent and directly impacting your team’s productivity, I strongly recommend reaching out to your IT department and asking them to open a support ticket with Microsoft Technical Support through the Microsoft 365 Admin Center. They have access to system-level diagnostics and can investigate the problem more thoroughly. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.  

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.     

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, feel free to share them in the comments on this post so I can continue to assist you. 

Thank you again for your patience and understanding.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment".  

Note: Follow the steps in our documentation to enable email notifications if you want to receive email notifications related to this topic.     

Chris Duong 5,245 Reputation points Microsoft External Staff Moderator

2025-12-12T20:29:01.0033333+00:00

Hi @Andrew H,

I hope everything is going well on your end.

I’m following up on the support thread we've been working through together. I wanted to check in and see if the information I shared in my previous answer helped resolve the issue you were experiencing.

If you're still experiencing any issues or have further questions, please feel free to reach out at any time. I’m always happy to help if you need anything else.

We want to ensure everything is functioning smoothly and that your experience remains seamless.

Thank you again for your collaboration throughout the troubleshooting process.

I look forward to hearing from you soon.
Andrew H 15 Reputation points

2025-12-12T21:08:02.6133333+00:00

Hi Chris,

Unfortunately this is occurring in the Forms for SharePoint lists and not the standalone Microsoft Forms product so I cannot perform most of those steps. This version of forms doesn't let me split into multiple pages or sections. I also can't generate a forms.office.com link either.

We need the time field of date time which standalone Microsoft Forms still does not support so we are stuck using this for now.

Running in private windows and different browsers and as different users all have no affect on the functionality.

It seems the issue only began after a dropdown choice reached 120 options so I suspect that might be causing the bug.

Unfortunately this is a live form used 24/7 so I can't remove options to see if functionality is restored.

I will have to create a duplicate version for troubleshooting further next week.
Chris Duong 5,245 Reputation points Microsoft External Staff Moderator

2025-12-12T21:52:15.23+00:00

Hi @Andrew H,

Thank you very much for taking the time to share these details with us. I truly appreciate your thorough explanation and the effort you’ve put into troubleshooting this issue.

From what you’ve described, the problem occurs specifically in Forms for SharePoint Lists, which has different limitations compared to standalone Microsoft Forms, and I completely understand why you need to use this version to capture the Date-Time field.

Since the form is live and critical to your workflow, removing options immediately isn’t feasible. Creating a duplicate version for testing next week sounds like a reasonable approach. Because this issue may stem from a deeper system-level cause and requires further investigation, the most appropriate next step is for your IT department to open a support ticket with Microsoft Support through the Microsoft 365 Admin Center.

Once the ticket is submitted, a Microsoft live support agent will be able to perform deep-level diagnostics on your environment and provide step-by-step guidance until the problem is fully resolved.

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.

Thank you again for your cooperation and I truly hope this matter will be resolved quickly. Should you have any concerns or questions in the future, please don’t hesitate to reach out.

Answer 2

It seems that the issue you're experiencing with Microsoft Forms scrolling back to the first question after each response is a known problem that some users have reported. Unfortunately, there is no specific resolution provided in the current documentation regarding this scrolling behavior. Users have expressed similar frustrations, and it appears that Microsoft has not yet addressed this issue with a valid solution.

If this problem continues to disrupt the user experience, you might consider providing feedback to Microsoft through the form settings, as they encourage user feedback for improvements. Additionally, exploring alternative form solutions might be a viable option if this issue significantly impacts your workflow.

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Microsoft Forms for SharePoint List Scrolling to the Top

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