Getting an endless loop trying to create Microsoft account installing Windows 11

Question

Trying to set up Windows 11 on new computer. At the point of creating a new Microsoft account, the test for whether or not I am a human keeps looping after completing tests; after final test the testing process restarts.

This happens as well when trying to create the required account via browser on an existing machine.

Answer 1

Hi Dorian Salmon,

Thank you for reaching out to Microsoft Q&A forum. I know how frustrating it can be to get stuck in a verification loop when you’re just trying to finish setting up your new PC.

Here are a few more steps that usually help in this situation:

Step 1: Restart your device and retry the setup

Sometimes the setup process gets stuck in a loop. Power off your computer completely, wait about 30 seconds, and then restart. This refreshes the setup environment and clears temporary glitches.

Step 2: Switch to a different network or turn off VPN/proxy

CAPTCHA checks can fail if the connection looks unusual. If you’re using a VPN or proxy, disable it temporarily. If possible, try connecting to a different network (like a mobile hotspot) to rule out network-related issues.

Step 3: Create the account on another device

Go to https://account.microsoft.com from a mobile phone or another computer and create your Microsoft account there. Once it’s set up, return to your new PC and sign in with that account instead of creating a new one during setup.

Step 4: Use an offline account during setup

If the verification loop continues, choose the “Sign-in options” link during setup and select “Offline account.” This lets you finish installing Windows without a Microsoft account. After setup, you can link your Microsoft account by going to Settings > Accounts > Your info.

Please keep me posted on how it goes, and feel free to reach out if you need any further assistance. I’ll be happy to help.

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Answer 2

It seems that you are experiencing an issue with the Microsoft account creation process during the setup of Windows 11, where the human verification tests are causing an endless loop. This could be due to various reasons including browser settings, network issues, or problems with the Microsoft account service itself.

Here are a few troubleshooting steps you can try:

1. Clear Browser Cache and Cookies: If you are trying to create the account via a browser, clearing the cache and cookies can resolve issues related to stored data.
2. Try a Different Browser: Sometimes, switching to a different web browser can help bypass any browser-specific issues.
3. Check Network Connection: Ensure that your internet connection is stable and not being interrupted, as this can affect the account creation process.
4. Disable Browser Extensions: Some browser extensions can interfere with web pages. Try disabling them temporarily to see if that resolves the issue.
5. Use Incognito Mode: This mode disables extensions and uses default settings, which can help in troubleshooting.
6. Wait and Retry: If the Microsoft account service is experiencing issues, waiting for a while and trying again later might help.
7. Contact Microsoft Support: If the problem persists, reaching out to Microsoft Support for assistance may be necessary.

These steps should help you troubleshoot the endless loop issue while creating a Microsoft account during the Windows 11 setup.