I have a Microsoft Outlook error continuing to appear, how can I fix it?

Question

continuing to get Outlook error and getting closed out of Outlook

Answer 1

If you're experiencing an error in Microsoft Outlook that causes it to close unexpectedly, there are several steps you can take to troubleshoot and potentially resolve the issue:

1. Check for Updates: Ensure that you have the latest updates installed for Outlook. Sometimes, errors can occur due to outdated software.
2. Disable Add-ins: A previously installed add-in may be interfering with Outlook. Try disabling add-ins to see if that resolves the issue.
3. Repair Office Programs: You can automatically repair your Office program files. To do this, exit any running Office programs, go to Control Panel > Programs and Features, right-click on Microsoft Office, and select Repair.
4. Repair Outlook Data Files: Use the Inbox repair tool (scanpst.exe) to scan and repair your Outlook data files. This tool is installed with Outlook and can help fix corrupted files.
5. Check Antivirus Software: Ensure that your antivirus software is up-to-date and check if it conflicts with Outlook. You may need to disable any Outlook integration within the antivirus software.
6. Create a New User Profile: Sometimes, a corrupted user profile can cause issues. You can create a new profile by going to Control Panel > User Accounts > Mail and selecting Show Profiles.
7. Perform a Selective Startup: This can help identify if other applications or services are causing conflicts with Outlook. You can do this through the System Configuration utility.

By following these steps, you should be able to identify and resolve the issue causing Outlook to close unexpectedly.

---

References:

• Outlook not responding error or Outlook freezes when you open a file or send mail
• Outlook not responding error or Outlook freezes when you open a file or send mail

Answer 2

Dear Dale Emshoff,

Thank you for posting your question to the Microsoft Q&A forum. I understand how frustrating it is when Outlook keeps closing unexpectedly, especially when you are trying to get work done.

Since you didn't mention the specific error code, we should try the most common solutions for crashing issues first. Please follow these steps in order:

1. Open Outlook in Safe Mode

This helps us determine if a "Add-in" (like a PDF converter or antivirus tool) is causing the crash.

• Press the Windows Key + R on your keyboard.
• In the box that appears, type outlook.exe /safe and press Enter.
• Note: There is a space between "exe" and "/safe".
• If Outlook opens correctly and doesn't crash in Safe Mode, the issue is likely a faulty Add-in. You can disable them by going to File > Options > Add-ins.

2. Repair your Office Installation

If Safe Mode doesn't help, your Outlook files might be corrupted.

• Go to Windows Settings > Apps > Installed Apps.
• Find Microsoft 365 (or Office 2019/2021) in the list.
• Click the three dots (...) next to it and select Modify.
• Choose Online Repair and click Repair.
• This process takes about 10-15 minutes and will refresh all your Office files.

If the error continues to appear after these steps, I'd be very grateful if you could share a photo or screenshot of the specific error message you are seeing so we can come up with a better solution for you. (For your privacy, please make sure to hide any personal information, as this is a public forum)

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.