SharePoint_account_locked

Question

Dear,

How to unlock the account? i have let the owner to re-add me to the group of sharepoint, but it is still locked when i try to login once again.

account: [Moderator note: personal info removed] 

login link: [Moderator note: personal info removed] 

Answer 1

Thank you so much for getting back to me, @Brainy Cai! 

I hope you can understand that my initial reply was intended to gather more details about your situation, which means that sometimes it may not provide an immediate solution or fully resolve your issue right away. I truly appreciate your patience and collaboration as we work through this together. Please take a look at the information below, which should help guide the next steps. 

Based on the error information you’ve shared, it appears the issue is related to AADSTS500571 – Guest user account is disabled. This error typically occurs when a guest user is flagged as risky in their home tenant and is not related to any new country-specific rules or restrictions.

In this case, simply asking the SharePoint owner to remove and re-add you to the group won’t resolve the problem. You’ll need to contact the Global Admin or IT department of your partner organization to review and address this scenario. They can check the account status and take the necessary steps to enable it.

You may share this reference with them and ask them to try enabling your account via the Microsoft Entra portal or through PowerShell:  Fix Sign-in Error Code AADSTS500571 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link  

If the issue persists even after enabling the account, you can ask the admin of that organization to remove your account and re-add it in the Microsoft Entra ID portal and then have the SharePoint owner add you back to the group and check again. 

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If this answer helps clarify your situation and provides useful guidance, please consider clicking “Accept Answer” and kindly upvoting it. If the issue still persists, please don’t hesitate to reach out again, I’ll be here and happy to assist further, so you can feel confident that support is available. 

Thank you once again for your patience and collaboration! 

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Answer 2

To unlock your SharePoint account, you may need to follow these steps:

1. Wait for the Lockout Period: If your account is locked due to multiple failed login attempts, it typically unlocks automatically after a set period (usually 15 minutes).
2. Contact Your Administrator: Since you mentioned that the owner is re-adding you to the group, ensure that they have completed this process. If the account remains locked, they may need to check for any additional restrictions or policies that could be affecting your access.
3. Run Diagnostics: If you have administrative access, you can run diagnostics in the Microsoft 365 Admin Center to check for any issues related to your account. This can help identify if there are any network-based location policies that are causing the lockout.
4. Check Organizational Policies: If you are encountering access denied errors due to organizational policies, your administrator may need to adjust these settings to grant you access again.

If the issue persists, it may be necessary for your administrator to disable any policies that are preventing access.

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References:

• SharePoint or OneDrive read-only error messages
• Access Denied due to organizational policies error in SharePoint or OneDrive

Answer 3

1. i try it several times, because this issue is happened 1~2hours ago, but still cannot work
2. i talk to the owner, they don't set any rule, they also didn't lock me ever.
3. 4. i don't have the policy.

Answer 4

Hi @Brainy Cai, 

Thank you for posting your question in the Microsoft Q&A forum. To protect your privacy and ensure the security of your personal information, I’ve removed any sensitive details from your public post and sent you a private message. You can check your private messages by clicking the banner at the top of the page, as shown in the image below:

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To better understand your situation, could you please clarify a few points: 

• When you try to log in, do you see a specific error message? If possible, please share a screenshot (with any personal information removed). This will help us understand the situation more clearly. 
• Were you invited as a guest user? 
• Have you tried signing in using an incognito/private browser tab or switching to a different browser? 

In the meantime, kindly ask the Site Owner to follow these steps to remove your cached user details from the hidden User Information List in SharePoint: 

• Log in to the SharePoint site. 
• Edit the browser URL to access the hidden people list by adding this to the end of the site URL:  /_layouts/15/people.aspx?MembershipGroupId=0 
• In this list, search for your name. 
• Select your user account and click Actions > Delete Users from Site Collection. 
• Wait about 15 minutes, then re-invite you to the site. 

Thank you for your time, and please update this thread with any new information so we can continue assisting you further. 

Looking forward to your reply! 

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