issue with my Microsoft 365 subscription

Question

Hi,

Can i please get assistance with my Microsoft license renewal payment

Answer 1

If you're having issues with your Microsoft 365 subscription license renewal payment, here are some common troubleshooting steps you can follow:

1. Check Payment Method: Ensure that your credit or debit card information is up to date, including the card number, expiration date, and billing address. If your card was declined, you may need to confirm with your bank that the card is active and has sufficient funds.
2. Subscription Status: Verify that your subscription is still active. You can do this by going to the Microsoft 365 Admin Center and checking under Billing > Your products.
3. Recurring Billing: Make sure that recurring billing is turned on for your subscription. You can edit this setting in the Admin Center under your subscription details.
4. Country/Region Restrictions: Ensure that your payment method is issued from the same country/region as your Microsoft 365 tenant. If you are having trouble adding a payment method, this could be the issue.

If you continue to experience issues, consider contacting Microsoft support for further assistance.

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References:

• Manage payment methods for Microsoft business accounts
• Why am I getting billed for Microsoft 365 after I activate the benefit?

Answer 2

Where can I get the contact for Microsoft support?

Answer 3

Dear @Benjamin Rahul,

Thank you for reaching out to the Microsoft Q&A forum. I am happy to assist you.

Here is the official article on how to renew your Microsoft 365 subscription: How to renew your Microsoft 365 subscription

If you prefer to speak directly with a support agent, you may submit a support request ticket.

• A Global Admin can create a support ticket by signing in to the Microsoft 365 Admin Center > Support > Help & Support.
• For detailed instructions, please refer to Get support – Microsoft 365 admin.

Note: If you are an end user, please coordinate with your Office 365 Global Administrator to complete these steps.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.