Outlook Web infinite refresh loop - mailbox not provisioned (India)

Question

My Microsoft account is more than 24 hours old. Outlook Web (both normal and light versions) is stuck in an infinite refresh loop and never loads. Email does not work on any browser or mobile app. Chat and phone Support are unavailable in India. This appears to be a mailbox provisioning failure. Please escalate this to Microsoft backend to reset or reprovision the Outlook mailbox.

Answer 1

To ensure you have the best possible support experience, please note that the provided links lead to resources in English. If you would prefer to view them in another language, you are welcome to use your browser's translation feature or another translation tool.

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Dear Ananth N K,

Thank you for raising your concern in this Microsoft Q&A forum. I understand that you are experiencing an infinite refresh loop on Outlook Web and mobile apps, completely blocking access to your new account, and I realize how disruptive this situation is. 

The fact that this occurs identically across multiple web browsers and the separate mobile app indicates an issue with the account or mailbox provisioning. To confirm this and gather essential details for further assistance, please perform the following checks: 

1, Isolate the Issue with Browser Privacy Mode: 

• Completely close all browser windows. 
• Open a new InPrivate (Microsoft Edge) or Incognito (Google Chrome) window. 
• Navigate directly to https://outlook.live.com/mail/ and attempt to sign in. 
• Please note: Does the infinite refresh loop persist in this mode? 

2, Test Account Accessibility via a Different Service: 

• In a new browser tab, try to sign in to your Microsoft account dashboard at https://account.microsoft.com. 
• This checks if your account identity is active outside the Outlook.com mailbox service. Please note whether you can sign in here or if you encounter any security verification prompts. 

3, Check for Account Verification Holds: 

• Visit the Microsoft account recovery page. 
• Enter your email address and follow the prompts. 
• Important: The goal is to see if the system flags your account for an ownership verification process that may be stuck. Please do not reset your password unless you are intentionally attempting recovery. 

Disclaimer: If any troubleshooting step suggests reinstalling Office applications, please ensure you back up your data first to prevent data loss. 

If the issue continues after trying all the above steps, this may point to a service issue. As community specialists, I cannot directly escalate cases to backend teams, but I can guide you to the appropriate support channel. 

1. Visit the Microsoft Support contact page: Contact - Microsoft Support 
2. In the search bar provided on the page, type "Outlook.com can't sign in" and press Enter. 
3. Click on the "Get Help" button that appears. 
4. Scroll down the page until you see and click on the "Contact Support" option. 
5. When prompted to select your product or service, choose "Other Products". 
6. For the category, choose "Outlook". 
7. Look for and click on "Chat with a support agent in your web browser". 
8. Confirm your personal email when prompted—this is the email Microsoft will use to communicate with you during and after the support session. 
9. Explain your situation clearly: Be concise but provide all the relevant details.   

Your patience and cooperation are highly appreciated. I look forward to your response. 

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