Microsoft Word

Question

My new Mac book is not allowing me to save word documents.

Answer 1

If your new MacBook is not allowing you to save Word documents, you can try the following troubleshooting steps:

1. Check Permissions: Ensure that Microsoft Word has the necessary permissions to access your files and folders. You can check this in the System Preferences under Security & Privacy.
2. Sign Out and Sign Back In: Open Word, sign out of your account, and then sign back in. Make sure you are using your Work or School account if applicable.
3. Uninstall and Reinstall Office: If the issue persists, consider uninstalling and then reinstalling Microsoft Office for Mac. This can help resolve any installation-related issues.
4. Check for Updates: Make sure that your Office applications are up to date. Sometimes, updates can fix bugs that may be causing the issue.
5. Use the Mac License Removal Tool: If you suspect that there are issues with your Office license, you can use the Mac License removal tool to clear any corrupted license files.

If none of these steps resolve the issue, you may need to consult with your IT department or Microsoft support for further assistance.

Answer 2

Dear Gwendolyn Abadom-Nwaije

Welcome, and thank you for sharing your issue in the Q&A forum.

Based on the information you provided, here are some steps you can try to resolve the issue where Word documents cannot be saved on macOS:

1. Check App Permissions

• Go to System Settings >> Privacy & Security >> Files and Folders.
• Ensure Microsoft Word has access to Documents, Desktop, or the folder where you want to save files.

 

 

2. Try Saving to a Different Folder

• Create a new folder in Downloads or on an external drive.
• Rename the file using a simple name (avoid special characters or accents).  

3. Check File Status

• Right-click the file >> select Get Info.
• If the file is locked, uncheck Locked and click Unlock.

4. Update or Roll Back Microsoft Office:

If the issue persists, consider checking your Office version and rolling back to a previously stable build. This depends on how Office was installed:

If installed from the Mac App Store:

• You cannot roll back to a previous version. Your only option is to uninstall the App Store version and reinstall Office by downloading it from the Microsoft website: Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac

If installed from the Microsoft Website (Retail/Web Download): You can roll back by:

• Uninstalling your current version of Office.
• Visiting the Update history for Office for Mac page and downloading the installer package for a stable older version (e.g., 16.100 or 16.99).

After updating or rolling back, to prevent automatic updates:

• Go to Word >> Help >> Check for Updates Uncheck Automatically download and install

If possible, could you share a screenshot showing the exact error message that appears when you try to save the file? (I will send you a private message so you can share it securely.)

We apologize for the inconvenience and appreciate your patience while this issue is resolved. We hope these steps are helpful. If you need further assistance or have any questions, please don’t hesitate to contact us. We’re here to support you.

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