Loop component not showing up in teams / outlook calendar meetings

Question

Before: every time that I clicked on "add an agenda" in an meeting on teams, a loop component was created and synced to that specific meeting. I could even open the meeting on outlook and it was possible to see the loop content automatically

Now: I create the loop component by clicking on "add an agenda" but after writing and closing the windows it's gone - ONLY available on https://loop.cloud.microsoft/ - which is very unfortunate because the advantage of loop component was that it was synced with teams calendar and meetings, letting me easily access the notes without having to go to anywhere else!! PLEASE FIX THIS :(

Answer 1

Hey @Hani-N thank you for sharing the information. I checked with my TI team and there's no issue on our part - loop components are enable within our organization and licenses are fine. I also found a lot of other users here in Microsoft forum having similar issues, so maybe we can escalate this situation asking for the devs to fix this ASAP?  

Answer 2

It sounds like you're experiencing issues with the Loop component not syncing properly with Microsoft Teams and Outlook calendar meetings. According to the context, if Loop is disabled from the admin switch, users won't be able to create new Loop files, and existing Loop components may not render as expected. This could explain why you're unable to see the Loop content in your meetings as you did before.

If your organization has disabled Loop components, you may still access existing Loop files via the Loop component viewer/editor, but new creations won't sync with Teams or Outlook as they did previously. You may want to check with your IT administrator to see if Loop components have been disabled in your organization or if there are any known issues affecting their functionality.

Additionally, if the Loop components are not loading properly, it might be due to specific permissions or settings in your tenant that need to be addressed.

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References:

• Overview of Loop components in the Microsoft 365 ecosystem
• Expected user experience when all Loop creations are Disabled

Answer 3

Hi @PIEROZZI, BRENO 

Welcome to Microsoft Q&A forum.   

Thank you for reaching out and sharing the details about the Loop component behavior. I understand how convenient it was to have your meeting agenda and notes synced directly in Teams and Outlook. 

This issue typically occurs when Loop integration has been disabled by your organization’s administrative policies or when the new Teams Calendar experience is in use, as it currently does not support the “Add an agenda” feature for Loop. 

There are a few steps you can try: 

1/ Verify Loop components are enabled for Team and Outlook 

• Check with your IT admin to confirm that Loop components are enabled for both Teams and Outlook in your Microsoft 365 settings. 
• You can find more details here: Manage Loop in your organization | Microsoft Learn 

 
2/ Check licenses and supported Outlook version 

• Ensure you're using Microsoft 365 Business account and not a personal version. Loop in Outlook only works with business licenses. 
• Confirm your Outlook app is updated and logged into the correct business account. 
• Here’s a resource that provides more insight: I Can’t Access Loop Components in Outlook – Two Fixes - Tech Junkie 

Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link  

 

Since you have checked all the steps, but the issue still persists, we believe Microsoft Support Engineering should step in to investigate further. Please reach out to them directly. 

• Ticket Support: In the Microsoft 365 Admin Center>Support>Help & Support. You can raise support ticket. Please note that you’ll need an account with admin rights to sign in to the Microsoft 365 Admin Center.  
• Phone Support: Microsoft provides customer service phone numbers based on your region. You can find the appropriate contact number here.   

I know this isn't the answer you were hoping for, and I want you to know that I wish I had a way to change it for you directly. I also hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.    

As community moderators, please understand for us that we do not influence product design decisions and have limited access to internal development details. Our role is to guide users to the right resources and support channels.  

If you found the answer helpful, we truly appreciate that you can marking it as accepted. This helps highlight the solution for others who may be searching for similar information in the community. Your contribution not only supports fellow users in finding the right guidance more quickly, but also helps build a more resourceful and collaborative space for everyone.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you. 

I look forward to your thoughts on this. 

 

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