class notebook access

Question

The 2027nimah student lost access to his notebook.

He can only see the Welcome.

He cannot see the _Collaboration Space, _Content Library neither his personal notebook.

The user is 2027nimah.

We are requesting Microsoft support 2 days ago and the user URGENTLY needs to access the notebook.

He already filled information there in the past and needs to complete it.

Here is the 2027nimah student view:

HEre is the teacher's view:

HEre is a correctly working student view:

Answer 1

Hi @Technology, 

Thank you for posting your question in the Microsoft Q&A forum. 
Please understand that our forum is a public platform, and we will modify your question to cover your personal information including your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data. 

I understand that one of your students cannot see the _Collaboration Space, _Content Library, or their personal notebook in Class Notebook. To assist you effectively, I’d like to ask a few quick questions: 

• Has the student tried opening the Class Notebook on a different device? Does the issue persist? 
• Could you check if the _Collaboration Space or _Content Library were accidentally moved to another section? 

Since the Content Library is missing, please check the Recycle Bin in the OneDrive account where the Class Notebook was created. If you find a Content Library folder there, select it and click Restore. 

You can also try the steps outlined in this article:   Fix Class Notebook when Welcome, Collaboration Space, or Content Library are missing - Microsoft Su… 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.          

I really appreciate your patience, and I’m here to help. Looking forward to your response!   

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