How to log in my accont

Question

How to log in my accont

Mahmud Hossain 0

I have purchased PowerBi Pro license. As I am individual my email [Moderator note: personal info removed] was not supported. So I have to create a new email for work which is [Moderator note: personal info removed].

Now I can not access the account [Moderator note: personal info removed]

Form my laptop (I mean web) if I want to access then ask for code using Microsoft Authentication. If I want add account of [Moderator note: personal info removed] in the authentication app then also ask for code. If I use sign in another way then also ask for code.

But when I set up my personal email in the authentication app then ask for alteration way, I received code through email.

My payment is deducting every month from my credit card but I can not using PowerBi

Anonymous

2025-12-18T17:55:23.5166667+00:00
You bought a Power BI Pro license, but because Microsoft doesn’t allow personal emails (like Gmail or Outlook.com) for Pro subscriptions, you had to create a new “work” email. The license is tied to that new work account.

Now, when you try to sign in with the work account, Microsoft is asking for extra security verification (a code through the Authenticator app). Since the account isn’t fully set up with backup options like SMS or alternate email, you’re stuck in a loop where it keeps asking for a code you can’t provide. Meanwhile, your subscription is active and billing your card every month, but you can’t actually use Power BI.

What you can do

Check which account has the license Go to Power BI online and sign in with the work email. If it asks for a code, that’s the account holding your license.

Reset or re‑set up authentication

Open the Microsoft Authenticator app on your phone.

Try adding the work account again. If you can’t get past the code prompt, you’ll need to reset MFA (multi‑factor authentication) for that account. **Use the Microsoft 365 Admin Center** Even as an individual, you should have access to the admin portal for your tenant. From there, you can reset MFA settings for your account. **Contact Microsoft Support** Since you’re paying but locked out, the fastest fix is to open a billing/support ticket. They can reset your login or help move the license to the right account. Start here: Power BI Support.

1 answer

Your answer

Anonymous

2025-12-18T17:55:23.5166667+00:00

You bought a Power BI Pro license, but because Microsoft doesn’t allow personal emails (like Gmail or Outlook.com) for Pro subscriptions, you had to create a new “work” email. The license is tied to that new work account.

Now, when you try to sign in with the work account, Microsoft is asking for extra security verification (a code through the Authenticator app). Since the account isn’t fully set up with backup options like SMS or alternate email, you’re stuck in a loop where it keeps asking for a code you can’t provide. Meanwhile, your subscription is active and billing your card every month, but you can’t actually use Power BI.

What you can do

Check which account has the license Go to Power BI online and sign in with the work email. If it asks for a code, that’s the account holding your license.

Reset or re‑set up authentication

Open the Microsoft Authenticator app on your phone.

Try adding the work account again. If you can’t get past the code prompt, you’ll need to reset MFA (multi‑factor authentication) for that account. **Use the Microsoft 365 Admin Center** Even as an individual, you should have access to the admin portal for your tenant. From there, you can reset MFA settings for your account. **Contact Microsoft Support** Since you’re paying but locked out, the fastest fix is to open a billing/support ticket. They can reset your login or help move the license to the right account. Start here: Power BI Support.

Answer 1

Hi @Mahmud Hossain,

Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're having trouble accessing your onmicrosoft account.

This situation typically occurs when a work account has multi‑factor authentication enforced but no backup sign‑in method is available. When MFA is required, the system asks for a verification code from the Authenticator app. However, when the account has not been fully registered in the Authenticator app or the system cannot detect a valid MFA setup, any attempt to log every login attempt still requires the verification code. This creates a verification loop that prevents access to the account.

Based on what you described, it’s very likely that your account is an administrative Microsoft 365 account. This is because onmicrosoft.com accounts are typically created when a Microsoft 365 tenant is first set up and often assigned admin roles by default. Because Microsoft made MFA mandatory for all admin accounts starting in February 2025, this requirement is enforced automatically and cannot be disabled. For your information: Plan for mandatory Microsoft Entra multifactor authentication (MFA) - Microsoft Entra ID | Microsof…

With that in mind, please follow the steps below to complete the account recovery process and regain access to your onmicrosoft account.

1/ Contact other IT admins

Please check to see if there are other IT admins who can help you with the reset MFA for your account and share with them the steps outlined in the article Manage user authentication methods for Microsoft Entra multifactor authentication. This will help them assist you in resetting your MFA settings and restoring access to your account.

2/ Contact Microsoft Data Protection Support by phone

If you're the only admin, in this situation, the Microsoft Data Protection Team has tools and processes in place to verify identity and regain access to administrator accounts. You can try reaching out to our Global Customer Service phone to raise a request for resetting your authentication method here: Customer service phone numbers - Microsoft Support.

Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues, we’ll continue doing our best to support you within the scope of our responsibilities.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

IVR: What kind of problem are you concerned about?

You: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

IVR: Do you need a... Service request?

You: Yes. I need to create a ticket. Please send me directly to the Data Protection Team.

3/ Create a new tenant to submit a support ticket

If you cannot reach a live agent, there is still a workaround, you might consider registering for a new tenant by signing up for a trial subscription.

To set up a new tenant, please follow these steps:

Visit Microsoft 365 Business Plans and Pricing | Microsoft 365. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Follow the guided setup process to create a new account for a new tenant.

Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues.

In your ticket description, you'll need to clearly explain that you're trying to regain access to your previous Microsoft 365 tenant and need help from the Data Protection team. Here's a message you can use or adapt:

"Hello, I’m currently unable to access my previous Microsoft 365 tenant due to losing MFA access, which prevents me from receiving verification codes. I’m the global admin, but I’m locked out and unable to generate a QR code or bypass MFA.

I created this new tenant solely to request assistance. I kindly ask to be connected with the Data Protection team to verify my identity and help me recover access to the original tenant.

This is urgent, as I rely on Microsoft 365 for my work and have been unable to operate for several days. I’m available to provide any documentation or verification needed to support the recovery process."

Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support.

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges.

I hope this helps you regain access to your account quickly. I'm glad to assist and truly hope the information provided has been useful. Please feel free to reach out anytime if you need further assistance.

If you find my post helpful, kindly consider marking it as the accepted answer. Doing so can assist others in the community who may have similar questions in finding solutions more quickly.

Thank you for your kindness and contributions to the forum.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Share via

How to log in my accont

What you can do

1 answer

Your answer