cannot configure multi-factor authentication in a new cellular, endless loop asking for microsoft autentication/verification code

Question

Have a professional account, and need to use for Azure Portal development, but i cannot enter because Microsoft authentication is asking endlessly for a verification code/authentication code that i don't get because i loss the configuration of the mfa for this professional account.

I need a reboot of this account in order of restablish the authentication code for my current cellular.

I don't find another way to do this reset and generate a new configuration.

Moved from Outlook | Web | Outlook.com | Account management, security, and privacy

Answer 1

Dear @joan alcaraz,

Thank you for posting your question in the Microsoft Q&A forum.

Based on your description, it seems you’re stuck in an endless MFA verification loop because the Microsoft Authenticator configuration is tied to your old device, and you can’t receive any authentication codes.

Here are a few suggestions that may help resolve the issue: 

• Use an alternative verification method: select “I can’t use my Microsoft Authenticator app right now.” This may allow you to verify your identity via SMS or email, assuming those backup methods were previously set up. 

If you are user, try to contact to your IT/admin of your organization, your company IT team or Helpdesk may be able to reset your Multi-Factor Authentication (MFA) settings.  As general Microsoft Support, we do not have administrative access to change these settings. Only your IT team has the ability to adjust or reset your MFA configuration. You can also refer to this Microsoft support article for more information: Manage authentication methods - Microsoft Entra ID | Microsoft Learn   

If you're a global admin, I recommend you contact to Microsoft Support team, The Microsoft Online Support Team has higher permission than us moderators to remotely assist you and collect background logs for the root cause. This is a more efficient and direct way in recovering this scenario for you 

Use this link to find the appropriate contact number: Global Customer Service phone numbers - Microsoft Support   

In case you cannot create support ticket during the call, you can Create a Temporary Tenant to Submit a Support Ticket   

1. Visit Office 365 E3 - Enterprise Collaboration and Productivity | Microsoft    
2. Select any plan and click Try for free.  
3. Complete the setup to create a new tenant.    
4. Ticket support: In the Microsoft 365 admin center>support>help & support**.** You can create a support ticket: https://admin.microsoft.com/#/support/requests      

Important: Please remember to cancel the trial subscription once your issue is resolved to avoid any charges.   

We hope this helps solve your problem. Please let us know if you need further assistance.

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