Cannot make an outbound Teams call using Android Auto. The call disconnects immediately. It works in one car, but not the other car.

Question

I use MS Teams on a daily basis and can usually make outbound Team calls using my Laptop.
But when I use 1 of my 2 cars, I cannot make an outbound teams call. The call disconnects immediately. Its becoming a disruptive tool rather than a useful tool, especially on a busy day/week. I need to disconnect from my Android Auto and listen via the phone's speaker rather than the Cars audio system.
I have 2 cars. 1 it works fine. The car that its failing on is a Peugeot 3008 2024 model. I've called the dealer and they do not have a recall or issue. The phone is a Google Pixel 9. I've removed and re-installed software.
I'm at a loss right now to what the issue could be.
Please assist

Answer 1

Dear @Comtrendz,

Thank you for reaching out to the Microsoft Q&A forum. I am happy to assist you.

Since the issue occurs only with this specific car while everything works correctly with your other vehicle, the problem is likely related to the connection or configuration between your phone and the car’s system.

To ensure a thorough investigation and receive accurate guidance tailored to your environment, I kindly recommend submitting a support request to Microsoft. This will allow the support team to review the technical details in depth and provide the most appropriate next steps.

You can follow this article to open a support request ticket: Open Support requests | Microsoft Learn

Or if you are using business account provided by your organization.

The Global Admin can create a support ticket by sign in to the Microsoft 365 Admin Center > Support > Help & Support.  

For detailed instructions on how to get support, please refer to Get support - Microsoft 365 admin.     

Note: If you’re an end-user, please coordinate with your Office 365 Global Administrator to handle these steps.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.